Vincent T. Morrow Email & Phone Number

Oversee 17 Muti-Departmental Small Box Retail Units.Recruit, Hire, Develop, Manage Retail Unit General Managers.Drive Sales, Ensure Compliancy, Minimize Shrink (losses). Proactivly Reviiew and Strategically respond to analyitical reporting.Drive / Ensure High Customer Service Levels.Manage Inventory Levels.Perform Physical Inventories and related reconcillations.Develop/ Maintain High Performance TeamsEnsure Bench Strength.Provide Executive level reporting and commnications.

Greater Atlanta Area

Retail store unit management consisting of 2.6 million dollars annual in annual sales.Sales performances and implementation of marketing initiatives.Inventory control, environmental support, environmental security, and business continuity.Support of customer relations, vendor relations, staff management and executive reporting. Comprehensive financial profit/loss performance and executive reporting. Recruit, hire and develop management level team members.

Manage a large consumer-banking center, with a customer base of 9000 household accounts a staff of 25 associates and a three million dollar annual budget.Lead a team of sales and service professionals to meet and exceed sales goals and service targets. Directly work with customers to uncover and satisfy their personal and business financial service needs. Ensure the operational excellence of the center and maintain the highest level of customer service. "Lead from the Lobby," by greeting customers, directing them to the appropriate areas of the center and ensuring that the customers needs are met. Observe and coach the banking center team in action from the customer perspective.Communicate Banking Center performance status to executive level management.

Greater Atlanta Area

Managed a retail video rental and purchase unit consisting of a 3.5 million dollar annual budget. Responsible for product sales, loss management, environmental support, environmental security, customer satisfaction and management reporting.

Greater Atlanta Area

Managerial responsibility for the MIS mainframe systems and programming unit. Direct report staff consisted of Cobol, Assembler and CICS programmers in an IBM OS390 environment. Management support of the maintenance and development of mainframe resident business applications and vendor deliverables. Personnel management, technical and non-technical resource and project management. Strategic planning and budget administration. Executive and senior management reporting.