LeVinz Services LTD is a blend of technical expertise and creative solutions, co-founded and operated by my wife and me. While our background in IT Support and Engineering troubleshooting ensures that we can handle a wide range of technical needs, our services don’t stop there. Our innovative and fun side supports our bartending services, bringing a unique twist to our offerings. Whether it’s fixing computer issues or crafting a perfect Manhattan, we bring passion and dedication to everything we do.

LeVinz Services LTD is a blend of technical expertise and creative solutions, co-founded and operated by my wife and me. While my background in IT Support and Engineering troubleshooting ensures that we can handle a wide range of technical needs, our services don’t stop there. Our innovative and fun side supports our bartending services, bringing a unique twist to our offerings. Whether it’s fixing computer issues or crafting a perfect Manhattan, we bring passion and dedication to everything we do.

• Ensure that the IT HelpDesk services are provided in a satisfactory and timely manner to the company, with focus on first call resolution. • Provide technical support to users, ensure support queries are logged in helpdesk system • Maintain a high degree of customer service for all support queries • Escalate support as appropriate• Arrange for technical support externally if problem cannot be resolved inhouse • Report major issues regarding own activities to immediate superior and project manager. • Sourcing of IT HW and SW as necessary. • Keep up to date with the latest technology within expertise field.• Keep current all records and documentation relevant to fields of expertise and areas of responsibilities. • Ensure and promote knowledge sharing within department and areas of expertise• Project management within fields of expertise • Monitor systems within areas of responsibility and take proactive measures as appropriate to ensure continued delivery of services• Asset management for US sites, including purchasing, keeping inventory and licensing records up to date • Maintain phone system for US sites (Telephony) • General IT training and support of users that includes Anti-virus management for users/computers in US• Network patching for clients (i.e. cabling) • Ensure IT facilities in meeting rooms are operational

• Partnered with the corporate IT Team as part of Midwest regional support team member• Assisted management and site staff during new hire interviews and on-boarding process• Supported sites with all network, hardware/software needs and end user issues (WinOS, O365, AD, and remote apps). • White glove support for multiple site startups and company acquisitions.• Supported approximately +500 employees both within the state (5 physical locations) and Midwest US region • Managed all infrastructure installs, assets retirements, maintained and continually upgraded hardware, operating systems and other application software proactively as required, adhering to all licensing laws and guidelines• Maintained and tracked all IT expenses and inventory of equipment (ServiceNow)• Supported mobile users (iOS\Android), site telephone system, and voicemail (Airwatch, Analog PBX\Audix, Digital Avaya VoIP)• Oversaw and deployed business ERP (Navision) system changes in compliance with SOX requirements to ensure migration and security management for ERP. Performed IT SOX security audits for ERP (C+\SQL Mgmt Studio\Citrix environment)• Utilized SCCM server to support application installs and remote assistance• Admin and developer for Microsoft CRM for US\Latin sales team (Supported VP of sales, Admin asst, and 20 member sales team)• Admin for plant floor Shopvue application and Linux based terminals

Partner with the corporate IT Team to support the business with all network, hardware/software needs and end user issues. Responsible for tracking related inventory and supporting the telephone and voicemail systems. Support employees both within the building and remotely.

• Tested DC Torque tools and controllers and maintained the quality of lab and shop floor equipment• Assembled and repaired tools and tool control units and troubleshoot any problems with the units as a system• Designed, built and ran specific lab life test for durability of completed hardware and PCB’s (Omron Ladder)• Software validation testing for production releases and collected data and compiled reports for software bugs and unknown issues• Part of product improvement team that maintained vendor and customer issues concerning shop floor work • Collected FPY data, implemented new hardware/software changes, created spreadsheets and reports to maintain quality control• Wrote the test procedures and work instructions for the shop assemblers• Field service support for North\South Americas key customer sites during product launch and critical issue resolutions (AB Ladder)

• Performed onsite and in-house calibration of pressure instruments (gauges and transducers); temperature instruments (ovens, RTD, temperature controllers and calibrators); high voltage testers/meters, multimeters, torque instruments, and force gauges• PC & MAC repairs and network support and setup (Mac Certification, IEEE Programming & ISO9002 trained)