Vincent Todd Email & Phone Number

Washington D.C. Metro Area

Provide strategic operational guidance to team members, ensuring that all communities perform operationally and financially.Identify, develop, implement and oversee operational policies and procedures that will improve the organizations overall effectiveness.Collaborate with Chief Operating Officer in budget planning, forecasting and resource allocation.Ensure adherence to all applicable company policies, procedures and state, local and federal laws regulations.Mentor and motivate Managers through leadership, support and development while creating an environment of accountability.Assist Managers in resolving escalated operational or personnel challenges in partnership with Human Resources.Ensure efficiency in accordance with property management and/or Board of Directors.Oversee and drive the budget management process for 14 or more properties to ensure targets are met.Create strategy and recovery plans for poor performing projects.Recruit, train, motivate, and supervise a team of 100 plus employees.Ensure payroll and budget complianceMaintain client satisfaction for contract retentionManaging all activities of the property including employees, scheduling, payroll, maintenance, vendors and contractors.Utilize property management systems such as, BuildingLink, Yardi, MRI, Resident Portal and Rent Café.Perform labor expense control in order to maintain budget. Control of general expenses and office supply orders.

Woodbridge, Virginia

Work directly with the General Manger to manage all activities of the property includingemployees, maintenance, sales, and profit/loss controls. While in this capacity, the hotelearned the top customer service ratings in the eastern region.Set goals, motivate / discipline employees; perform labor expense control, control of generalexpenses and resolve guest related issues in accordance with the company goals.Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensureguest satisfaction, protect the financial aspects of the business and maintain the building.Direct and manage property operations to assure optimum performance and continualimprovement in the five Key Result Areas (guest service, employees, sales/marketing,property appearance, and profit/financial control).

Alexandria, Virginia

Act as manager on duty for the hotel, handling complaints, problem solving,disturbances, special request and any other issues that may arise.Hold monthly department meetings keeping staff informed of all activities inthe hotel, reinforcing standards of excellence and promoting a strong teamatmosphere and culture.Maintained the highest customer satisfaction rating in the region on a monthly basis.Reconcile daily receipts and posted data to spreadsheets, tracing discrepancies and ensuringaccuracy in every detail.Ensured proper coding of guest information in hotel database using different Microsoft officesoftware programs.Recognized as a 'Guest Experience Champion' as a result of rigorous training anddemonstrated success in guaranteeing customer satisfaction.

Waldorf, Maryland

Liaison with housekeeping for on check outs, sleep outs and vacanciesGreeting guests with a smiling face and giving them all the necessary information about the hotelAssisting hotel manager with a number of tasks as well as preparing essential reportsProcessing, arranging for and organizing reservation bills

Landover, Maryland

Ensure proper administrative support and coordination of assigned purchasing and community setup activities. Achieved a departmental cost savings of $3.0MM during the period of 2007-2009 through redefining material specifications, volume discounts, and a new supplier selection process.Renegotiated lead times resulting in a reduction of raw material stocking levels by 20% in 2009, which resulted in a reduction of $5.0MM while maintaining superior service to customers.