Vincent Tong Email and Phone Number

Consult on VMS (Video Management Systems) for the customer’s needs.Close sales with potential new customers with live demos and system abilities.Install new CCTV projects that range from 30-500 cameras per site.Service and repair CCTV systems out in the field.Build VOIP phone servers for customer’s auto dialing campaign.

Oversee Product Conception to Deployment of entire product lineProject and source new product TVI 3.0 and 4k IP Camera lineTrain sales staff on how to move the new productTrain technical team on how to support and repair product

Evaluate RFPs and provide product configurations for any customer’s project.Effectively priced and specified out equipment that would fit within a constrained budget.Successfully closed difficult sales by using Ubiquiti wireless technology with our IP solutions.Communicate with dealers, integrators and distributors about technical details on new project.Teach Dealers and integrators how to sell and win projects and bids.Create custom marketing material to target individual customer’s market.Post sales remote configuration and networking of IP Cameras and DVR/NVRs.Build custom NVR servers for customers whose requirements exceed our product line.Train Outside/Inside Sales Reps on selling points of product line and create Power Point Presentations.

Develop support system that reduced average customer call time from 40 minutes to 10 minutes. Used remote desktop applications (Teamviewer, Logmein, and Join.me) to successfully implement it.Provide support for high volume incoming calls from networking issues regarding DVR and IP cameras.

Streamlined warranty process for defective returns and create monthly graphs for evaluation.Created a repair system that uses salvaged parts from non-repairable items.Repair cameras and DVRs for in warranty items and evaluate repair cost for non-warranty ones.

Created and executed an IP solution roadmap to be sold as a new successful product line.Beta Test and Evaluate potential new products and decide if it will be successful in the market.Sourced overseas product suppliers and negotiated MOQ for IP and DVR products.Wrote technical manuals and created spec sheets for new products (IP Cameras, NVR, and DVR).Developed a market for products through email campaigns and monthly webinars.