In this Capacity, I Developed and implemented company policies and procedures as well as ensure strict compliance. Interprets financial data to generate company and market strategies for implementation and monitoring expense reports and performing a cost- benefit analysis of internal programs.Key Contributions:Overseeing accounting, bank processes and money handling, monitoring the financial data and recommending solutions to improve profitability.Employing strategies and collaborating to ensure company’s growth.Maximising operational potential to exceed customers’ expectations and company goals.Working within Conduct policy and guidelines and adhering to all service level agreements that are in place.

In this Capacity, I designed and executed robust SOPs to ensure timely payments and maximise customer satisfaction. I consult account reconciliations to identify and eradicate discrepancies. Function in close cross-functional teams to ensure smooth execution of operations. I update and maintain credit database while ensuring accuracy and transparency of data. I organise and prioritise tasks to process large number of payments within stringent deadlines. I initiate legal proceedings for non-payment of debts and oversee repossession of goods to recover unpaid debts.Few are the highlights I brought to this position:•Instituted impactful plans to ensure maximum compliance with credit and collection policies or procedures.•Successfully decreased debtor DSO through conducting comprehensive analysis of debtor balances and executing results-driven solutions.•Followed up outstanding accounts and elaborated the terms and conditions leveraging excellent communication and interpersonal skills.Related Skills: Credit Control/Collection, Account Reconciliation, Issues identification and Resolution, Cross-functional Team collaboration, Database Management, Regulatory and Legal Compliance, Client Experience Management.

In this Capacity I supported the development and analysis of management information to drive key decision making. I formulated multifaceted internal credit risk and regulatory reports while ensuring integrity of data. I assessed client needs and proposed customized solutions to nurture productive relationships with existing and new customers. I streamlined and managed diverse tasks, including processing invoices, managing critical records, and updating business database. I supported the production of management reports to facilitate informed decision making. I delivered reports on existing and future brands leveraging centralized relationship database.Few are the highlights I brought to this role:☛ Cultivated positive rapport with stakeholders by identifying and addressing individual needs and concerns.☛ Worked in collaboration with Technical Lead to deliver customer requirements, establish priorities, and manage internal database performance of delivery resources.Related Skills: Data Analysis and Visualization, Reports Preparation and Presentation, Client Need Assessment, Database Management, Key Stakeholder Engagement, Team Building and Leadership, Management Reporting

In this Capacity I resolved multifaceted customer inquiries and complaints while adhering to FCA and pertinent regulatory policies. I delivered sound guidance on data protection initiatives to ensure confidentiality of vital data. I monitored performance on regular basis, identified bottlenecks, and devised robust solutions to embed a continuous improvement culture. I performed detailed analysis of files to meet quality control guidelines. Performed quality checks on files to ensure compliance and AML standards are met. I guided team members on complaints handling compliance procedures and techniques. I planned and organized charity and community outreach programs.Few are the highlights I brought to this role:☛ Supervised and mentored teams, assessed performance, evaluated training needs, and recommended effective plans to optimize productivity and efficiency.☛ Remained abreast of all banking products or services to evaluate and address complex fee structure and interest payment calculation issues.Related Skills: Customer Complaints Resolution, FCA and AML Compliance, Database Management and Confidentiality, Team Building and Leadership, Process Improvement, Data Analysis / Reporting, Event Management

In this capacity I planned and organized wide range of events to raise funds for NFPs and NGOs. I led all facets of new member recruitment process while adhering to applicable policies and procedures. I prepared and delivered accurate reports on daily basis to Supervisors for informed decision making.It is worth mentioning that I provided inspirational leadership to teams, established goals, and motivated team members to achieve both individual and team objectives.Related Skills: Event Planning and Execution, Resource Allocation Optimization, Staffing and Recruiting Initiatives, Reports Preparation and Presentation, Team Building and Leadership, Key Stakeholder Engagement, Multitasking