● Create a one of a kind dining experience for customers celebrating our iconic location and coffee.● Provide and lead others to deliver a high level of service to guests through teamwork and recognition.● Identify partner talent for leadership qualities and support individual development.● Support operations leadership to capture daily customer perspective, sales goal, and cleanliness standards to identify opportunities for growth and coaching.

● Handcraft beverages and prepare food items for customers.● Actively create a positive customer experience by inspiring a passion for service.● Maintain a high visual standard of front and back of house inventory● Create weekly schedules prioritizing business needs and upcoming district and community events.● Maintain full health and safety standards compliance for partners and customers.● Create & execute action plans prioritizing teamwork to close standards gaps and achieve business goals.● Periodically analyze and present store P&L reports to grow business profitability.● Actively interview, identify, and hire talented candidates aligned with company mission & values.● Identify management qualities of partners to be developed and trained as future leaders.

● Provided extensive product knowledge.● Efficiently sought solutions for any and all customer concerns.● Highly participatory with in-store team building and support.● Constantly advanced ideas, methods, and techniques to provide the best possible service.● Maintained visual standards with front and back of house inventory.

● Provided daily and nightly email and phone support ..● Resolved complex issues, technical troubleshooting, and attaining customer loyalty.● Extensively replicated and tested new features in preparation of releases.● Recorded relevant customer feedback, and tracked bugs to resolution.

Responsible for 25+ students’ emotional, social, academic and personal growth.Manage and facilitate groups and programs to promote the growth and development of studentsPlan and facilitate events for residents that are educational and enlightening social events.Explain and enforce rules and regulations as outlined in the student handbook.Attend and participate in training session and meetings.Maintain an orderly, safe and reasonably quiet environment.

Vice President of A CappellaCreative work (flyers and t-shirts) for various eventsVolunteer work- Alternative Spring Break, Hurricane Sandy Relief, United Way, People to People, Meals on Wheels

Fast-paced customer service and handled grill and deli preparation and maintenance.