I lead a team of customer-obsessed engineers and consultants who execute world-class implementations of ServiceNow and other class-leading ESM platforms for government and commercial customers. With over 20 years of experience in federal law enforcement and national security, I have a unique perspective on the challenges (and opportunities) of IT transformations in the fragmented and highly regulated environmental of government networks. My passion is enabling our customers to envision solutions that would bring orders of magnitude improvement to their missions, and to work with them to build a realistic plan to get there. Especially in government, it’s often too easy for bold innovation to be stifled by the profuse dispersion of veto power throughout the bureaucracy. I bring experience and perspective that guides customers towards advancing their big dreams and navigating their own processes. Combined with the right team of stakeholders and highly specialized technical consultants, anything is possible.