Vincent Washington Email and Phone Number

• Provides technical engineering support for technicians and installers of Eagle Eye Networks and other manufactures of; Cameras, bridges, switches, networks.• Performs firmware and driver updates on various bridges and cameras.• Explains how networks are setup from the modem, router, bridge, switch and cameras.• Navigates and walks technicians through installing and troubleshooting cameras, bridges, switches and networks.• Utilizes tools as; Eagle Eye Network Administrator, Camera Tool, Badger, Support Tool Eagle Eye Networks Documentation, Eagle Eye Networks Web Page, Zoho Ticketing System and Zulip messenger.

(Short Contract)Utilized Meraki network centralized dashboard to monitor the Smile Doctors 200 network sites. Troubleshooted sites when they went down, located status and location of computers, printers, routers, switches, and firewalls. Used Meraki to find IP addresses of devices and times of communication status of the devices on the network. • Conducted the onboarding and offboarding of team members in the organization. Verified new hired staff members when inputted in the Day Force, Human Resource application system correctly, which crossed over to the Active Directory system. Created new accounts and disabled accounts in Smile Doctors University, Datawarehouse, and eight Cloud9 URLs locations. Setup and configured; Lenovo desktops, Lenovo laptops, Dell laptops and Microsoft Surface computers for deployment and use for staff members. I re-imaged systems installing Windows 10 software, updated the Windows software and Firmware on the computers. I installed the following software; LabTech and Connect wise to allow remote access to the computers, Smile Doctors VPN client, MITEL phone software, and Office 365. I also connected and configured the docking stations, monitors, printers, keyboard, mouse and cables for the workstations. I worked with third party venders such as Dell, Lenovo and Microsoft in troubleshooting, replacing and repairing equipment which was under warranty. I called and coordinated with the companies through Microsoft Outlook in setting up on site repairs and escalations when repairs were exhausted, and the equipment needed to be replaced with a new warranty. I also supported the organization technically by responding to technical issues through the connect wise ticketing system, Outlook e-mail and MITEL phone system, which I assisted as Smile Doctors converted over to talk desk.

System Support Administrator – Austin, TX. (09/17) to 05/20)• Resolves problems concerning; computer hardware, software, applications. Grants access to files, folders, mailboxes and permissions when requested and required. • Utilized active directory to create, disable accounts, validate and grant access. Verify user information and permissions on an enterprise level. Set up organizational units, reset passwords and unlock accounts.• Use Egnyte file system to; set up user Egnyte accounts, grant files and folder permissions. Create files and folders when needed and requested. Disabled client access when needed or required. Employ the filing system to research access issues, retrieve and restore files and folders when necessary.• Deploy the Intermedia mail exchange application to; Create, disabled, sync and grant permissions to mailboxes and distribution list and customer account features.• Thorough knowledge of Windows Operating Systems (Win7&10 or newer), Microsoft Office Suite (2013 or newer.) • Active Directory utilized to manage user accounts. Maintained and troubleshooted PC network connectivity to provide maximum uptime, researched and made recommendations for new software and hardware as needed. Responded to user hardware and software problems and documented corporate initiatives.• Experienced with Multifactor Factor Authentication (MFA), multiple technologies including operating systems, wireless networks, security software Okta / One Access, imaging software, mobile devices, smart phones, tablets Android and macOS, databases Egnyte and Confluence, PC hardware build and troubleshooting, enterprise level Antivirus ESET and VPN FortiClient and Cisco AnyConnect. Updated group policies and performed Windows updates and patches on desktops and laptops.• Navigated employees and clients in updating their software on their cell phones and tablets, as well as, configuring MFA / Okta One Access on those devices.

GTS – Technology Solutions: State of Texas –- Health and Human Services CommissionNetworking and Troubleshooting Analyst I. Austin, TX. – (06/2017 to 08/2017) (Short Contract)• Troubleshooted technical problems for caller’s regarding agency hardware, software, and networks, LAN/WAN issues, solving as many calls on the first call as possible.• Maintained technical expertise on hardware, software, configurations, printers and peripherals using various methods; Windows XP / Windows 7,and performed network troubleshooting with command prompt and system tools. • Verified and documented information on caller’s through Service Now, their pertinent information, and the issues at hand.• Performed monthly and weekly duties as assigned on rotating basis. Acted as backup to other Help Desk Agents for weekly duties, monthly duties, schedule for technical support.• Monitored daily networks activities to identify and resolve continuing problems, or unusual situations using Windows tools.• Communicated on a complex level with other’s (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. Used Health and Human Services resources and contacts in executing technical issues.

Insight Global: Home Depot, Technical Support – Austin, TX. (02/2017 to 06/2017) (Short Contract)• Utilized technical knowledge of Microsoft Windows operating systems XP and Windows 7, peripherals, including printers, software and applications to resolve customer issues and problems.• Provided guidance in procedures and processes concerning technical request of gaining access to Home Depot software, applications and tools.• Explained, taught and used RSA encryption for accessing applications and secure portals.• Supported the use of VM’s, allowing employees to gain access to virtual environments to access information.

Modulations team member, Electronics Department – Austin, TX. (05/2016 to 04/2017)• Efficiently and swiftly de-installed old and re-installed new logic cash registers during the remodel of a Wal-Mart store.• Ensured the logic registers were online and on the network to be used by employees to check out and serve customers.• Installed new pricing equipment, ensuring it was on-line and operating on the network properly. Responsible for ensuring the price tags and labels were on the shelves and isles correctly; merchandise is up to date and current with the database.• Utilized the mobile MC900 and MC70 mobile computer devices to verify information in the database.• Periodically managed the electronics department.• Assisted customers with questions purchasing laptop computers, tablets, printers, cellular phones and other electronic devices.

Business Systems Solutions Technician, Austin, TX. and surrounding areas (02/2011 to 04/2016) • Worked with ARA, Austin Radiology Association in migrating the Seton PACS, Picture Archive Computer Systems computers from Windows XP to Windows 7. • Ensured all updates to the computers at Seton Medical Center Hays in Kyle and Seton Southwest were conducted and operating correctly. For example, X-Ray, CT, MRI, US, Echo, Nuclear Medicine and Mammo machines.• Administrator of the application and worked with employees that had account problems and assisted them with characteristic and functionality and other issues.• Worked with vendors in major updates to software programs and network communication configurations.• Administered and trained users in the FUJI Cardiovascular Prosolv and 4DM applications.• Managed the imaging radiology daily operations at Seton Medical Center Hays and Seton Southwest.• Trained and instructed various technicians and staff in the functionality and use of applications; GE, General Electric Centricity, PACS – Picture Archive Computer System and CMR – Computer Medical Record System.• As the Systems administrator, provided support, performed systems test updates, created database functions and ran various reports.• Utilized the application Centricity GE, to schedule radiology exams, and created various scheduling templates.• Employed Cerner Millennium, Compass Electronic Medical Records system for looking up patient information, troubleshooting, cross-referencing with other programs, and ensuring proper workflow was followed.• Imaging Radiology Help Desk; Supported the entire Ascension Seton, hospital network. Customer and staff, data validation / clarification and analysis and any other various technical questions.

UNITED STATES MARINE CORPS. Communications Radio Supervisor. World Wide Service, December 1996 to April 2001. I have supervised and managed over a hundred and twenty Marines in the operations of a company. I have managed over twenty communicators in the; Function, training, troubleshooting, preventive maintenance, maintenance, deployment and set up of communication equipment. Communications equipment as; UHF – Ultra High Frequency, VHF- Very High Frequency and HF- High Frequency communications.