-Design and create comprehensive budgets, spending reports, abstracts, and charts to present data andguide strategies, as well as performing ad-hoc analysis, forecasting and reporting.-Collaborate with multiple departments to strategize short and long-term planning, supported withfinancial data.-Supply Chain duties which consist of constant planning of inventory levels, overlooking purchasingagreements, and expediting all parts, to ensure on time delivery and preventing stock outs.-Execute 95% plus on time shipment and maintaining 98% plus customer satisfaction rate by managingshipment scheduling and tracking supply changes.-Highlight risks such as shipping over demand, upcoming ECO releases, and escalates when future supplydoes not meet target inventory level-Maintained a rolling forecast based on sales & financial plans to ensure product availability to supportcustomer lead times.

Operations• Monitor daily purchase order, investigate discrepancies and prepare resolution reports• Evaluate the quality of sales leads and improve process for lead flow• Prepare financial report for sales reviews, forecast, as well as inventory management• Operate independently under tight deadlines and successfully executing sales transactions • Run trials and document new SOP practices for review and improvement• Dynamic adjust to current operational needs such as shipping and inventory managementCustomer Service• Strong business acumen while maintaining the mission statement and core value of the company• Primary point of contact for front facing customer support (17% of company's gross revenue YTD)• Process RMAs and ensure a 100% completion rate within company's warranty time frame• Research unknown and potential conflicts and problems, properly resolve to ensure services are provided in a professional and timely manner• Demonstrate experience in balancing multiple commitments and adapting effectively in a fast-paced environment

-Assist co-workers during slow periods.-Booking & coordination of most cost effective and efficient means to export goods within expected requirements-Research ways to improve the service that was provide towards customers. Go that extra mile for the customer even it’s not part of the job duties.-Perform duties as defined in the procedure, or as directed by the Manager.-Executes the timely delivery of goods and documents, requiring accuracy, understanding and concise proof-reading skills, to successfully support delivery of goods to the export customers.