Vincent Z. Email and Phone Number

Jun 2015 - Aug 2016 Associate - Conducted analysis and transformed business operations to fulfill investor requirements in Asset Backed Securitization deal- Improved operation efficiency through the integration/creation of various features into a single CRM system as well as the creation of a batch processing tool that automates routine tasks- Established exiting strategy for NetCredit delinquent portfolio resulted in additional ~2M+ annual recoveries - Built escalation operations that handle customer disputes and internal processes audits to ensure maximal customer satisfaction Feb 2014 - Jun 2015 Analyst - Led the full development cycle for in-house credit reporting service that provides the tradeline reporting capability with major bureaus - Implemented the cutover of NetCredit call center from two separate outbound and inbound legacy systems to Genesys Cloud Dialing Solution - Established collections strategy and operations for NetCredit with 100% growth in recoveries YOY

- Provided campus tours to alumni, prospective students, faculty members, special groups and VIPs.- Led college visit tours for middle school students and delivered motivational college recruitment presentations.

- Assisted professor with class activities and questions with other three TAs for a 120-person class- Graded assignments; projects; and exams for the students