- Effectively manage a high-volume of inbound and outbound customer calls- Responsible for handling document uploads, case status, and payment status- Accurately document client’s inquiries on different programs- Responsible for updating information of clients- Refer unresolved customer grievances to designated departments for further investigation- Recovery Program Submitter for different disasters

- Report comments and posts with Adverse Events and product complaints- Enhance the image of the company on different platforms- Deal with all manner of content and adapt as necessary according to the needs of the client- Responsible for approving/removing comments and posts as dictated by the rules of each client

- Coordinate logistics for domestic and export orders.- Maintain and update domestic and export accounts.- Process orders in Oracle JD Edwards (ERP) and E-commerce site for marketers, retailers, sales representatives, and clients.- Issue invoices and credit/rebills for retail, wholesale, domestic, and export accounts. - Issue, cancel and release proformas/quotes.- Follow-up orders in LogPro for tracking purposes.- Provide assistance and direction to warehouse associates for special handling orders.- Monitor stock for order placement.- Issue LOA as needed by Freight forwarders and customs.- Communicate via email with warehouse associates, freight forwarders, marketers, retailers, and clients using Microsoft Dynamics CRM and Outlook in English and Spanish.- Work with warehouse to issue Booking on behalf of clients and Freight forwarders.- Assisting customers via chat through Tawk

-Monitor and update all clients scheduling in coordination with Technicians-Effectively manage a high volume of inbound and outbound calls-Accurately document, research and resolve customer service issues-Coordinate appointment schedules with clients- Address all client questions and issues completely and efficiently

- Researched legal & technical phraseology to ensure the correct translation was used- Translated documents/letters from English to Spanish- Supported the translation team with other projects when necessary- Exceled Spanish speaking and writing skills

- Effectively managed a high-volume of inbound and outbound from clients and technicians- Scheduled and followed up technician appointments- Gathered and verified all required customer information for tracking purposes- Accurately documented, researched and resolved customer service issues- Completed data entry and customer support functions for Entel

- Effectively manage a high volume of inbound and outbound customer calls- Address and resolve customer product complaints empathetically and professionally- Gather and verify all required customer information for tracking purposes- Defuse volatile customer situations calmly and courteously- Accurately document, research and resolve customer service issues- Resolve service, pricing, and technical problems for customers by asking clear and specific questions

- Schedule and coordinate meetings and appointments for managers- Prepare and modify documents including correspondence, payrolls, memos, contracts, and emails- Maintain scheduling and calendars- Master customer service management systems and databases