Customer Solutions Representative
-Independently manage and prioritize high seasonal volume of customer support requests via phone and email from individual queue-Communicate with District Administrators and Application Partners to resolve product related issues-Utilize analytical and problem solving skills to investigate, test, and troubleshoot system features-Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed-Handle 70+ combined… Show more -Independently manage and prioritize high seasonal volume of customer support requests via phone and email from individual queue-Communicate with District Administrators and Application Partners to resolve product related issues-Utilize analytical and problem solving skills to investigate, test, and troubleshoot system features-Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed-Handle 70+ combined phone and email cases per day Show less
