Vincent Armstrong Email & Phone Number

Greater Los Angeles Area

• Demonstrated strong problem-solving skills by identifying and interpreting data deficiencies for multiple service lines and ultimately solving this issue by collaborating with senior clinical and administrative leaders to design new reports and implement new quality metrics.• Oversaw the administration of the Verge Solutions Health platform including the design and development of audit tools ensuring compliance with CMS, TJC, and Kaiser Permanente standards. Trained and onboarded clinical and non-clinical staff on how to use Verge and the many tools associated with the platform.• Managed multidisciplinary QI committees and workgroups from several service lines, coordinated meetings, established goals, and assigned action items. Maintained the success of committees by facilitating clear channels of communication and accountability through committee member follow up and support.• Created procedural sedation and patient restraint workgroups by forming subcommittees to work towards the goal of developing an automated audit report thereby decreasing the amount of time spent by nursing managers on auditing cases and increasing the overall focus and accuracy of audits.

South Bay

•South Bay Emmi Program Project Manager worked across several departments for the implementation of online education into Health Connect. Lead presentations and trainings regarding Emmi and worked with management to develop new departmental workflows for implementation.•Built strong report with community leaders by coordinating and representing Kaiser Permanente at numerous health fairs in diverse communities including the six-month long “Carson 5000 Lbs Challenge” Carson’s largest health focused initiative.•Analyzed and processed raw data reports to provide support for evidence based decision making for internal departmental strategy and external inquires for Health Education programs.•Developer and administrator of South Bay Health Edu SharePoint site: our focal point for all interdepartmental communication regarding Health Education program calendars, workflows, and Health Education Resources.

South Bay

•Served as program coordinator for Positive Choice programs, assisted with program development, created class rosters, scheduled and managed templates for providers, and oversaw program logistics.•Created infrastructure for tracking members enrolled in weight management programs, tracked class attendance, and managed member database. •Spearheaded new Mental Health programs by coordinating classes and working across departments to implement direct booking into mental wellness programming.•Established a solid foundation of member satisfaction and retention through comprehensive program knowledge and building strong rapport with a diverse customer base.

Greater Nashville Area, Tn

•Expedited the planning, marketing and logistical operation of the largest Chi Psi event, the Chi Psi 168th Annual Convention at Duke University in Durham, NC which resulted in the one of the most highly attended Conventions in recent years.•Actively managed public relations for the fraternity by building strong rapport with members and using CRM software, social media, and Microsoft office to maintain accurate records and consistent communication.•Marketed and sold tickets for our Annual Convention by cold and warming calling 75+ individuals daily with proven results.•Was assigned various time sensitive projects by the executive director to multitask in addition to the planning of the convention, all of which were successfully completed by the end of the internship. •Collaborated with the Chi Psi Central Office team to refine and implement recruitment strategies at various chapters.

Torrance, Ca

•Served as a member of the executive student council which governed, planned and put into action an agenda to benefit the student populace, created and passed budgets, and successfully advocated for new student’s rights to participate in college decision making and textbook pricing policy changes. •Worked across departments as a member of student government, representative on the Academic Senate and the executive council. Opened new channels of communication between these groups thereby increasing the exchange of information. After demonstrating strong leadership and problem solving capabilities I was asked to become the chair of several committees.

Torrance Ca

•Organized public speaking engagements and lectured to diverse groups within the community to encourage the pursuit of a college education. As a result of influential lectures, I was personally requested to work with several groups. •Developed knowledge of campus policies and procedures including financial aid and the matriculation process to provided peer support and establish a supportive learning climate to promote college success.•Coordinated campus tours and conducted info sessions with prospective students that increased recruitment and retention.•Acted as an El Camino College Brand Ambassador representing the college at official school functions.

B.A., Intellectual History

Activities and Societies: Chi Psi Fraternity, Student Support Services Scholar Chi Psi Fraternity President, 2010-2011 Undergraduate.

Associate Of Arts (A.A.), History, 3.9

Activities and Societies: Associated Students Organization Outreach and School Relations History Club Study Abroad: Australia, New Zealand.

Education record