Ben V. Email & Phone Number

Vancouver, Canada Area

Nanaimo Bc

• Ensured smooth day-to-day operation by providing help desk services, which included software administration, configuration, troubleshooting, and general support• Provided IT onboarding and training on various software systems, tools, and procedures• Planned, purchased and managed critical company infrastructure, including the IP phone system, servers, networking hardware, and end user devices, with an emphasis on business continuity• Implemented VLANs and centralized the wireless… Show more • Ensured smooth day-to-day operation by providing help desk services, which included software administration, configuration, troubleshooting, and general support• Provided IT onboarding and training on various software systems, tools, and procedures• Planned, purchased and managed critical company infrastructure, including the IP phone system, servers, networking hardware, and end user devices, with an emphasis on business continuity• Implemented VLANs and centralized the wireless system to increase security, stability, and ease of management and troubleshooting• Deployed hosted Exchange e-mail to increase reliability and introduce functionality such as shared calendars and contacts, which led to increased employee productivity• Overhauled the company-wide documentation system, resulting in significantly faster, more efficient document search, standardized processes, and formalized documentation• Migrated Active Directory to a new forest structure that utilizes IS best practices in order to provide long-term maintainability and compatibility with other systems Show less