- Administrated a domain and the use of Office business licenses through Microsoft Office Admin for a group of clients emulating a small company.- Created an office environment capable of hybrid meetings through the use of audio-visual equipment to facilitate over 20 Zoom workshops over the course of 6 months.- Planned, assessed, and implemented the setup of 50 new work devices for an external group of underserved clients to teach digital literacy while remaining within the bounds of company policies.- Researched different web tools to target young adults looking to expand their skills to pursue post-secondary education

- Became the first point of contact for more than 1000 employees through ManageEngine and Teams for duties ranging from hardware support to software support primarily focusing on the Microsoft environment.- Administered the digital literacy teachings of Remote Desktop to continue the facilitation of virtualization as employees transitioned to remote settings.

Tier I Support Analyst I-A- Remote work at the UBC IT Service Centre supporting staff, faculty, guests, and students.- Work included answering phone calls through the Cisco IP Communicator and answering tickets through ServiceNow- Experience included tools such as: AD, UBC-proprietary account management tools, Cisco AnyConnect, Microsoft Admin & Exchange, Cisco AnyConnect, Kibana, & more

IT Lab Technician at SFU Surrey- Managed audio-visual hardware for lectures at SFU- Managed SFU rooms in terms of technology for scheduled & organized events- Front desk support for any student inquiries and requests

Tier I IT Desk Service Technician for the staff at BC Cancer Research Centre- Answered phone calls and provided on-site support for the staff at BCCRC- Managed and completed tickets on ManageEngine - Tools include MMC, AD, Lansweeper, Microsoft Exchange- Work included hardware support and setup