Vinny Correia Email & Phone Number

Wake Forest, Nc, Us

New Jersey, United States

Team management for a large project team working on various development tasks as it relates to implementing multiple Microsoft CRM Portal applications.

Raleigh-Durham, North Carolina Area

• Manage multiple small to large / complex projects throughout the project lifecycle using the Agile methodology • Work with stakeholders to formulate and define project scope and objectives as well as define project requirements and deliverables • Plan and direct activity definition and sequencing, resource allocation, project schedules / milestones, deliverables, cost estimates, quality requirements, KPIs / success criteria and customer outcomes• Identify and initiate proactive and corrective action, change management, risk assessment • Manage risks and quickly able to build an effective mitigation strategy• Work with multiple individuals and groups (IT and business) from various locations across the globeHighlights: ASD (Automated Software Distribution) Onboarding Lead Manage multiple ongoing engagements simultaneously  Coordination and scheduling of meetings and milestones for all engagements First level technical review and feedback on documentation for integration Assist with retirement of old non-compliant tool used for software distribution

Raleigh-Durham, North Carolina Area

• Lead the planning and implementation of various projects• Facilitate the definition of project scope, goals and deliverables• Define project tasks and resource requirements• Identify key project staff and impacted parties• Manage project budget• Plan and schedule project timelines and track project deliverables reporting out to all stakeholders• Implement and manage project changes and interventions to achieve project outputs• Evaluate and report out on results / success of project• Work with multiple individuals and groups (IT and business) from various locations across the globeHighlights: • Planning and implementation of new entitlement controls including but not limited to • Software Download Enforcement on over 300,000 user accounts • Just In Time Controls related to hardware support  • Last Date Of Support Controls related to hardware support • Management of Contract Entitlement levels for top tier Cisco customers (known as Sweeps) • Automation of Contract Entitlement levels for Sweeps Customers • Liaison to High Touch Operations Managers for Entitlement team  • Overseeing ISO20000 compliance for several Policy / Process Documents within the team • Tier 4 support for any and all entitlement related issues for all cisco customers

Implements pre-designed and approved architecture for the business process domain ensuring alignment with the organization's information technology priorities.

Owner of Support for all mobile technologies; blackberries, cell phones and pagersInstituted development team to address tools creation and maintenanceService Desk Lead and Incident Management collaborator in the attainment of ISO 20000 certification for ITSM (ITIL) in October 2008Assisted in developed of new hire training curriculum including three tiers technical and professional development training certification programSupported the yearly budget proposals and innovative technology acquisitions Owner of Knowledge Management Tool and responsible for training, adoption and usageEffectively evaluated in-house metrics to categorize prospective for process transformation or enhancementHeld liable for integration of service desk operations in India; Participated in remote interviews and hiring of all new employees, and spent over 1 week onsite to ensure successful opening

Effectively supervised daily operations of the enterprise help desk team with 15 to 20 associates within the Northeast region including Subject Matter Expert teams Oversaw operations of a multiple channel, three tiered support environment with full-time and contractual employeesProvided on-site, remote and on-call supervision for the (7x24x365) organization; maintained the utmost feasible disaster recoverability rating for a support group Responsible for sites’ operational metrics and service improvement plansGuaranteed ample staffing levels in every support channel and provided tactical leadership while continuing an effort to merge 12 individual business sponsored help desk into one enterprise wide service desk Functioned as liaison among support partners and customers to uncover opportunities for SIPsBuilt up and executed various internal support process improvement programs including a regulated Call Volume Action Plan for every staff and isolated workforce facilities

Responsible for escalated customer issues. Training and assisting first level agents. Project management and team lead as well.