Vince C. Email & Phone Number

Atlanta, Ga, Us

- Assist in prioritizing departmental tasks including new risk assessments and cybersecurity variance requests according to departmental processes.- Clearly document assessments, variances, findings, and remediation plans in Cenisinet.- Maintain a current knowledge of applicable federal and state privacy laws and accreditation standards, and monitor advancements in information privacy and security technologies to ensure adaptation and compliance.- Maintain awareness of new technologies and related opportunities for impact on system or application security.- Conduct information security research in keeping abreast of latest security issues and keeps abreast of testing tools, techniques, and process improvements.

Mountain View, California, Us

- Formulate and uphold incident response strategies to minimize impact and potential liability during security breaches.- Proactively address and remediate security threats, ensuring robust defense against potential breaches.- Identify and mitigate vulnerabilities on hosts using advanced intrusion detection and McAfee endpoint security tools.- Establish and implement password policies for user accounts to enhance security protocols.- Conduct compliance scans on 60-100 hosts within a SOC using Nessus and SCAP tools, ensuring alignment with client requirements for financialsystems.- Implement STIGs (Security Technical Implementation Guides) to reinforce system security and accomplish RMF (Risk Management Framework)tasks.- Assess and integrate new technologies with keen attention to detail to ensure optimal system performance and security.- Collaborate in developing robust device hardening methodologies and protocols to enhance system security.- Perform comprehensive security audits to detect and address system vulnerabilities.- Monitor the use of data files and regulated access to protect secure information.- Technical Environment: Nessus, Splunk, FireEye, SCAP, SolarWinds, Microsoft, Nist 800-53.

Atlanta, Georgia, Us

• Conducted/arranged for ongoing technical training and personal development classes for voting equipment hardware and software in counties/regions across Georgia.• Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.• Conducted trial runs of programs and software applications to ensure they will produce the desired results, and that end user instructions/guides are correct.• Educated Field Service Technicians, county officials and other users in operation of equipment following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; resolving issues and reporting status of activities.• Evaluated training effectiveness against specific county voting requirements and compliance.Technical Environment: Windows, Android, Smart Cards

- Collaborated in crafting written processes, procedures, configuration checklists, and best practices to enhance team productivity and consistency.- Reviewed and analyzed security alerts and vulnerabilities sourced from vendors and external channels.- Actively responded to information security emergencies as required.- Oversaw alert queues within the SIEM and addressed ad hoc security concerns promptly.- Initiated tickets to document investigative processes and outcomes comprehensively.- Gathered pertinent data and context to facilitate in-depth analysis and prompt remediation of alerts.- Conducted Computer Security Incident Response activities for significant organizations, collaborating with other government entities todocument and relay incidents.- Scrutinized and evaluated Intrusion Detection Systems (IDS) outputs to pinpoint and address security vulnerabilities.- Technical Environment: Nessus, Splunk, Microsoft

Dallas, Tx, Us

- Demonstrated ability to troubleshoot and resolve technical issues related to cable services, internet connectivity, and mobile devices, ensuring customer satisfaction.- Provided exceptional customer support, promptly addressing inquiries related to cable, internet, and mobile services and delivering effective solutions.- In-depth understanding of integrated telecommunications products, including cable services, internet plans, mobile devices, and applications, enabling personalized technical recommendations.- Proficiently used CRM software to track customer interactions, manage leads, and enhance the sales process- Proficiently operated POS systems to process sales transactions, activate services and manage customer accounts.- Assisted customers with internet connectivity issues, router setup, and Wi-Fi troubleshooting for home or business use.- Educated customers on security best practices and implemented measures to enhance network security.- Provided technical support for mobile devices, including activation, SIM card issues, and software-related problem resolution.- Guided customers through the setup and configuration of internet and cable services, ensuring seamless installation and functionality.

Dallas, Tx, Us

- Led cross-functional teams in developing and implementing Agile methodologies to continuously improve store operations, resulting in a 20% increase in customer satisfaction and a 15% increase in sales.- Accounted for lead generation with B2B and B2C customers and top Ad & Marketing Agencies.- Collaborated closely with customers to gather feedback and identify areas of improvement, resulting in a 10% increase in customer loyalty and retention.- Revised consultative selling and cold calling strategies utilizing tactical targeting, increasing conversion of calls to meetings to an average of 6%.- Monitored daily stock inventory and ordered new supplies, keeping merchandise current.- Identified areas of improvement and developed solutions through process mapping, data analysis, and other process engineering techniques.- Received Business Expert Certification exceeding 100% in small business target goals 2018. - Technical Environment: POS Systems, Wi-Fi Devices

Dallas, Tx, Us

• Developed specific, measurable, attainable, relevant, timely (S.M.A.R.T) action plans.• Peer-to-Peer coaching on how to develop into a manager.