Vincent Z. Email & Phone Number

Camarillo, California, United States

Built off the skills of my previous two positions at Staples and took on additional operational responsibilities. Took charge of merchandising initiatives to drive sales and conversion. Ensured adequate stock on shelves to meet customer demand. Follow company policy and take proactive measures to curb retail theft by using all available tools at my disposal. Conducted regular audits and reports to ensure we are meeting our shrink goals and getting enough stock in to meet demand. Supervised front-end and sales floor team as needed. Maintained keyholder status to open or close store when scheduled to do so.

Camarillo, California, United States

Responsible for ensuring that the store's products meet merchandising standards, and for maintaining the off-sales floor support areas

Camarillo, California, United States

Responsible for selling technology products and services to Staples' customers. Supervising sales associates. Maintaining front end operations when preforming as manager on duty.

Provided face-to-face customer assistance with tasks such as processing payments, handling equipment exchanges and returns, managing accounts, selling and upselling products and services, and activating along with walking customers through mobile device purchases. Stayed informed about the latest company news and offerings. Assisted management with tasks outside of my role, including procurement of supplies, troubleshooting technological issues, regularly organizing equipment rooms, and keeping track of low inventory levels. Demonstrated proactive approach to responsibilities. Proactively sought to learn and master various tools, including internal CRM and sales applications. Demonstrated strong teamwork by frequently offering support to peers.

Delivered excellent customer service, by providing customers with complete solutions to meet their needs. I answered questions about product features, assisted with product demonstrations, and made recommendations based on customer preferences and interests. As an effort to further my knowledge and expertise, I took supplementary online e-learnings to stay up-to-date on the latest products and technologies. In addition to sales, I also helped maintain a clean store by ensuring that shelves were organized, neat, and that go backs were returned to their proper area.