Vincent Dinh Email & Phone Number

San Francisco Bay Area

UX Design Lead Intern | UX Researcher▪ Led a cross-functional team of 5 designers, coordinating tasks and fostering collaboration, while ensuring alignment with stakeholder goals that drive user-centered design initiatives.▪ Redesigned LePal’s Friends Page through iterative design, enhancing social engagement within the app by 20%.▪ Designed intuitive payment screens with multiple payment options, optimizing the checkout flow and increasing user confidence, as validated through usability testing and feedback.▪ Developed comprehensive, user-centric guides for first-time users that increased features use by 30%, aligning user guides with brand design principles, enhancing functionality and user engagement.▪ Conducted 15 user interviews and usability tests to identify pain points such as navigation and AI interactions.▪ Authored 4 research reports on key features such as Therapy Planet and Spirt Chat, analyzing user behaviors and recommending actionable solutions▪ Synthesized insights from usability testing, highlighting the need for more customization and clearer layouts, to create intuitive, user-centric designs that increased usability by 20%.

Seattle, Washington, United States

▪ Executed user testing on a misinformation fact-checking tool on Messenger, improving tool feedback by 25%▪ Examined qualitative data from workshops, yielding actionable insights into Vietnamese social media behaviors▪ Designed media branding campaigns by creating wireframes and final designs on Figma, communicating with stakeholders to align with set goals, resulting in a 15% increase in engagement metrics on Instagram and Facebook▪ Collaborated with stakeholders by integrating feedback and leading brainstorming sessions to refine designs, resulting in a 30% improvement in user satisfaction ratings for workshop materials▪ Developed layout and visuals for VietFactCheck’s workshop webpage using Figma, enhancing the user interface and overall experience, boosting user sign-up by 35%

Seattle, Washington, United States

Providing quality customer service in a friendly and professional manner while also demonstrating situational awareness and attention to detail Effectively collaborated and communicate with team members to finish tasks and projects Ensured a clean and organized environment that provided a simple and safe area for my team and clients Adaptable to many situations, capable of working in fast-paced settings and troubleshoot any potential issues on site.