Vince Ferguson Email and Phone Number

CURRENT PROJECTS: Product Owner for a multi-year, multi-million dollar program to replace off-the-shelf and custom mainframe software with new cloud-based ERP and HCM products that affects all employees and nearly all administrative business processes.Contributing contract management and system integration advice to the implementation of new railroad service scheduling softwareContinuing to guide teams’ system restoration and replacement efforts in response to a 2020 malware event

I reported to the Deputy Chief Information Officer and guided an experienced staff of more than twenty in the support and development of all business-critical software applications. I prioritized requests for teams' expertise in procurement of or project management of new software and in themodernization or replacement of existing systems.Led a cross-functional team of employees and consultants executing multiple concurrent projects that define the future direction of, access to, and management of SEPTA’s information assets. Team includes Project Managers, Business Analysts, Technical Architects, a Records Manager, and IT SMEs.Influenced sponsors’, stakeholders’, and customers’ expectations using formal status updates and informal one-on-one engagements.Defined and executed procedures to assess, prioritize, scope, and allocate resources for future systems or software license subscriptions.Served as a trusted consultant to SEPTA's investigative units and outside counsel on all eDiscovery matters.EXECUTED PROJECTS: Procured an upgrade contract for SEPTA’s Transit Police department’s body-worn cameras and video management systemProcured multi-year, multi-million dollar project management, training, and organizational change management (OCM) services contract to augment staff in their implementation of new ERP and HCM software platformsAs technical co-lead, successfully launched new, cloud-based HCM components for Human Resources’ recruitment, onboarding, learning, and performance processesDevised, implemented, and continue maintenance on a secure, scalable method for managing SEPTA’s SharePoint Online footprint consisting of thousands of sites and millions of documentsProcured a multi-million dollar configuration services and subscription licensing contract to implement new cloud-based ERP and HCM software platforms

Oversee (and overhaul as required) all aspects of SEPTA's Records and Information Management Program

Act as the Records Management Program’s primary liaison to all internal customers. Develop and deliver training and presentations throughout the organization that augment Program compliance. Provide subject matter expertise on records and information best practices across the enterprise’s hierarchy.Systematize compliant recordkeeping processes for 22 maintenance locations comprising an inventory of 2,295 public transit vehiclesEstablish controlled terms to identify the organization’s more than 500 real property assetsDefine requirements for migrating 250,000 PDFs and their metadata from 7 legacy electronic records management systems to a single enterprise content management platformCollaborate on change management plans and standard operating procedures for the Office of General Counsel’s business processes, including litigation holdsMonitor departments’ media-neutral recordkeeping practices to ensure compliance with corporate policy and external stakeholders’ regulations (e.g., DOL, EPA, FRA, FTA, PennDOT)Evaluate software and hardware technologies that align the organization’s enterprise content management and business process automation initiativesExecute the reorganization and migration of hundreds of gigabytes of unstructured information from a Novell Netware environment to a Windows domain environmentLead monthly training courses in Microsoft Outlook 2010, disseminating enterprise-wide email management best practicesImprove receipt and inspection of materials at the organization’s 15 storerooms as part of a Lean process analysisAddress best methods of protecting critical records as a member of the organization’s Disaster Recovery Steering Committee

Spearheaded the assessment, inventory, and description of the archives’ audiovisual collections. Strategized with archives staff on ways to increase the public’s access to the collections.Created finding guides and inventories that increased visitors’ access to collections of historically and culturally valuable informationDrafted copyright and access statements appropriate for the archives’ audiovisual collectionsInterviewed content creators and donors to obtain additional contextual details about collections

Devised and documented methods for scanning the Foundation’s client histories maintained throughout its 11 nationwide testing centers that sought to reduce costs for off-site storage and retrieval services. Wrote standardized scanning and access procedures manual for tens of thousands of client histories spanning 70 yearsEstablished information lifecycle controls that complied with federal regulations and the Foundation’s information access needsClassified controlled terms and metadata fields that enabled retrieval of clients’ information Identified job description criteria for related internship and employment opportunities

Revised the company's disaster recovery plan and oversaw its distribution to employeesImproved task workflow efficiency by organizing and cataloging media before and after digitization in addition to updating clients' files throughout a task's lifecycleCreated metadata standards crosswalks for a collaborative digitization project with Columbia University

Served as Music Director for WXDX-FM, curating music programming through data analysis and subject matter expertise for an audience of over 200,000 listeners. Cultivated relationships with artists’ record label and management representatives. Engaged audiences as on-air host for WXEG-FM and WXDX-FM.Transitioned WXEG and WXDX from physical format, i.e., CDs and tape cartridges, to a digital broadcast automation platform, RCS' NexGen DigitalIntegrated database-driven music scheduling software with broadcast automation platform; troubleshot issuesTrained colleagues on broadcast automation software and monitored their confidence with it; served as subject matter expertCo-managed talent acquisition and contract negotiation processes for WXDX’s semi-annual concert seriesDesigned WXDX’s first web-based market research tool and distributed it weekly via email subscriber listWrote, edited, and published web content for all three stations using enterprise level WCM tools Created WXDX’s first social media presences in the early 2000s