Enterprise Infrastructure Engineer
Current
Apr 2024 - Present
AeroLeads people directory · profile
Vincent Hernandez Email & Phone Number
Enterprise Infrastructure Engineer @ Talkiatry
at
Talkiatry
1 work email found
@talkiatry.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Enterprise Infrastructure Engineer @ Talkiatry
Location
New York, New York, United States
Company size
Who is Vincent Hernandez? Overview
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Quick answer
Vincent Hernandez is listed as Enterprise Infrastructure Engineer @ Talkiatry at Talkiatry, a company with 10 employees, based in New York, New York, United States. AeroLeads shows a work email signal at talkiatry.com and a matched LinkedIn profile for Vincent Hernandez.
Vincent Hernandez previously worked as Enterprise Infrastructure Engineer at Talkiatry and Information Technology Support Analyst at Talkiatry. Vincent Hernandez holds Bachelor Of Arts (Ba), Dance from City University Of New York-Hunter College.
Company email context
Email format at Talkiatry
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{first}.{last}@talkiatry.com
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AeroLeads found 1 current-domain work email signal for Vincent Hernandez. Compare company email patterns before reaching out.
Profile bio
About Vincent Hernandez
As an IT Support Analyst at Talkiatry, I provide prompt and effective solutions to customer inquiries and technical issues with software, hardware, or computer systems. I document all interactions and resolutions in Jira or Confluence, and escalate issues to senior staff or product teams when needed. I have maintained a 97% standard for customer satisfaction and a 16-hour time frame for resolving issues.I also have multiple certifications in Technical Support Fundamentals from Coursera, which have enhanced my knowledge and proficiency in Microsoft 365, social networking, and troubleshooting. I have over four years of experience in IT support, including three years at Apple as a Tech & Merch Pro and an Operations Specialist, where I coordinated software and hardware deployments, upgrades, and installations, managed IT inventory, and supported internal customers and presentations. I am passionate about technology and customer service, and I strive to learn new skills and improve existing ones.
Listed skills include Visual Merchandising, Fashion, Customer Service, Merchandising, and 34 others.
Current workplace
Vincent Hernandez's current company
Company context helps verify the profile and gives searchers a useful next step.
Talkiatry
6 roles
Vincent Hernandez work experience
A career timeline built from the work history available for this profile.
Information Technology Support Analyst
-Promptly reply to customer inquiries with questions and/or solutions to their issues within in a 15 minute SLA maintaining a 97% standard.-Troubleshooting technical issues that customers are experiencing with software, hardware, or computer systems.-Resolving software and hardware issues by providing solutions or workarounds to customers within 16 hour.
Aug 2022 - Apr 2024
Tech & Merch Pro
-Coordinated deployment and imaging of MacOS workstations, MacBooks and iOS devices for in office and remote staff.-100% completion of various IT projects including MacOS/iOS and iPadOS software/hardware upgrades and large-scale device installations.-Supported internal customers with Slack, Webex, Zoom, Self Service and other internal applications.-Managed.
Aug 2019 - Aug 2022
Operations Specialist
- Ensured smooth transition of products from back of house to customers by maintaining product availability and completing daily inventory tasks.
- Completed inventory receiving, counting, returning, and running tasks, in compliance with companyprocesses while growing awareness around physical inventory and shrink.
- Created more efficient workflows to drive results by prioritizing operational excellence.
- Achieved key metrics by prioritizing quarterly company goals and motivated team by recognizingachievements and innovating on processes and procedures.
Aug 2018 - Aug 2019
Visual Merchandising Specialist
- Deployed technology updates and merchandising strategies to present product and vision to the team and to enhance the customer journey.
- Created inventory management systems and operations processes in preparation for a full physicalinventory of the store delivering a result of 99% accuracy.
- Selected and trained an extended visual team to support Apple brand standards, new merchandisingstrategies and facilities management.
- Adapted and learned new skills around visual hardware, facilities maintenance, and device managementsystems.
Mar 2018 - Sep 2018
Sale Specialist
- Assessed customer needs and recommended complete solutions through delivering exceptional interactions and leveraging deep knowledge of products and services
- Utilized company customer service model to reach company goals ie. warranty options and help othersreach critical metrics.
- Probed customers to create strong relationships and build clientele while adding personalized services toimprove the customers experience.
Dec 2016 - Aug 2018
Team & coworkers
Colleagues at Talkiatry
Other employees you can reach at talkiatry.com. View company contacts for 10 employees →
TK
Taylor K. Jarrett
Colleague at Talkiatry
Greater Salisbury Area, United States
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MW
Maria Westgate
Colleague at Talkiatry
Medina, New York, United States, United States
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TC
Trent Chew
Colleague at Talkiatry
St George, Utah, United States, United States
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BH
Benjamin Heisler
Colleague at Talkiatry
New York, New York, United States, United States
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CW
Carissa Weikel
Colleague at Talkiatry
United States, United States
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EM
Ellie Mccormick
Colleague at Talkiatry
Seattle, Washington, United States, United States
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MD
Marie Derossi
Colleague at Talkiatry
Staten Island, New York, United States, United States
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CH
Christina Hilario
Colleague at Talkiatry
Avondale, Arizona, United States, United States
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JM
Jessica Mars, Lcsw
Colleague at Talkiatry
Pueblo, Colorado, United States, United States
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TC
Tami C.
Colleague at Talkiatry
New York, New York, United States, United States
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Taylor K. Jarrett
Colleague at Talkiatry
Greater Salisbury Area, United States
View →
MW
Maria Westgate
Colleague at Talkiatry
Medina, New York, United States, United States
View →
TC
Trent Chew
Colleague at Talkiatry
St George, Utah, United States, United States
View →
BH
Benjamin Heisler
Colleague at Talkiatry
New York, New York, United States, United States
View →
CW
Carissa Weikel
Colleague at Talkiatry
United States, United States
View →
EM
Ellie Mccormick
Colleague at Talkiatry
Seattle, Washington, United States, United States
View →
MD
Marie Derossi
Colleague at Talkiatry
Staten Island, New York, United States, United States
View →
CH
Christina Hilario
Colleague at Talkiatry
Avondale, Arizona, United States, United States
View →
JM
Jessica Mars, Lcsw
Colleague at Talkiatry
Pueblo, Colorado, United States, United States
View →
TC
Tami C.
Colleague at Talkiatry
New York, New York, United States, United States
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1 education record
Vincent Hernandez education
FAQ
Frequently asked questions about Vincent Hernandez
Quick answers generated from the profile data available on this page.
What company does Vincent Hernandez work for?
Vincent Hernandez works for Talkiatry.
What is Vincent Hernandez's role at Talkiatry?
Vincent Hernandez is listed as Enterprise Infrastructure Engineer @ Talkiatry at Talkiatry.
What is Vincent Hernandez's email address?
AeroLeads has found 1 work email signal at @talkiatry.com for Vincent Hernandez at Talkiatry.
Where is Vincent Hernandez based?
Vincent Hernandez is based in New York, New York, United States while working with Talkiatry.
What companies has Vincent Hernandez worked for?
Vincent Hernandez has worked for Talkiatry and Apple.
Who are Vincent Hernandez's colleagues at Talkiatry?
Vincent Hernandez's colleagues at Talkiatry include Taylor K. Jarrett, Maria Westgate, Trent Chew, Benjamin Heisler, and Carissa Weikel.
How can I contact Vincent Hernandez?
You can use AeroLeads to view verified contact signals for Vincent Hernandez at Talkiatry, including work email, phone, and LinkedIn data when available.
What schools did Vincent Hernandez attend?
Vincent Hernandez holds Bachelor Of Arts (Ba), Dance from City University Of New York-Hunter College.
What skills is Vincent Hernandez known for?
Vincent Hernandez is listed with skills including Visual Merchandising, Fashion, Customer Service, Merchandising, Apparel, Retail, Sales, and Styling.
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