- Acquisition et rétention de clients pour AT&T en ciblant les petites et moyennes entreprises.- Relations commerciales avec les clients.- Rédaction de contrats et d’offres personnalisées aux besoins des clients.Outsourced by AT&T to increase their market share through the acquisition of small to medium sized business customers on their behalf.- Working on behalf of AT&T for acquisition and retention of clients.- Meeting with potential customers. - Drafting contract. - Providing analytical and personal reports of the client needs and solutions dedicated for them.

- Encadrement de la création d’un site intranet mobile- Management et suivi de la mise-à-jour de la charte graphique de Renault et Dacia.- Création de cahier des charges.- Réalisation de 10 audits de concessions dans la région parisienne, et leur analyse afin de trouver des points d’amélioration.- Identification des étapes construisant l’expérience client en concession.- Monitoring and Benchmark.Creation of a monitoring plan for connected store in the automobile and retail. Visit on site for studying competitors. Reporting milestones to the team.- Visual Identity norms for Renault and Dacia dealership.Identification of customer experience steps in dealership. Update of the key document. Realizing a competitors’ benchmark.- Creation of a mobile intranet website.- Audit.Realization of 10 audits in dealership in the Paris area and assist the improvement of the mobile audit tool. Reporting of bugs and communication with the supplier to ameliorate the inquiry

- Management du programme de certification de carrosseries pour Opel.- Participation à la création de la campagne publicitaire radio du quatrième trimestre 2011 pour Opel (brief, support, analyse des résultats).- Analyse et rédaction de rapports des ventes mensuelles pour tous les fournisseurs de pneumatiques.- Management of Opel body shop certification program.Interpretation and exploitation of data furnished by auditors from MSX. Recommendation approved to certify body shop identified.- Assistant Project Manager for 4th quarter of 2011 after-sales advertising campaign.Participation to the brief agency drafting proposal. Recommendation approved for the mailing support. Analysis of sales and stocks of appealing product. Study of commercial impacts.- Analysis and reporting of the pneumatic sales per supplier.

- Rédaction de fiches produits, mise-à-jour du site, management du stock, gestion de la relation clients et fournisseurs.- SEO- Writing of product sheets, update of the site, stock management, management of customer and supplier relation.- SEO