I am responsible for leading Brightfin's vendor operations for wireless services. I craft and implement strategies to ensure cost-effectiveness, top-notch service delivery, and increased revenue growth through strong partnerships with our vendors. As a data-driven leader, I leverage analytics to identify areas for improvement and implement initiatives that optimize service delivery, cost efficiency, and service quality.This dynamic environment allows me to utilize my expertise in vendor management, logistics, UEM, and bill payment processes to make a real impact. I lead and develop a team of Operations Analysts and functional coordinators, fostering a collaborative and successful work environment.

Domain Expertise and Visionary Leadership: Be a domain expert, align stakeholders with the vision, and deeply understand our solutions and services.Technical Sales Campaigns: Engage in high-level technical sales campaigns with Fortune 100, 500, and 1,000 companies.Requirements Discovery and Solution Architecture: Conduct detailed requirement discovery calls, collaborating with internal teams to architect solutions.Go-to-Market Strategy: Work closely with sales and marketing leadership to define go-to-market messaging and strategy.Sales Material Preparation: Create high-quality sales materials, proposals, presentations, SOWs, templates, and collateral.Telecom Solution Architecture: Architect complex telecom solutions in conjunction with brightfin’s TEM | WEM partners.Procurement and Portals: Understand and incorporate customer-facing procurement portals and associated technologies.Contract Negotiations: Establish NDAs and MSAs with new customers, and collaborate with Product Management on SKUs and bundles.Financial Analysis: Prepare bid margin analysis for opportunity health assessment.Process Management: Maintain and refine Pre-Sales processes, ensuring alignment with other departments.Managed Services Catalog: Define and maintain the catalog, establish part numbers, and ensure market-competitive pricing.Certification and Training: Manage departmental training requirements for partner and industry certifications.Representation and Collaboration: Represent the company at conferences and trade shows, collaborate with clients and brightfin team for product enhancements.

Headline: Business Process OptimizationEstablished the primary methodology for migrating customers onto the brightfin SaaS telecom expense management (ITFM) platform as a byproduct of merging three companies: MobiChord, Mobile Solutions, and Visage Mobile• Team Leadership: Developed a team, with no knowledge of the new platform, which has been able to successfully convert $640,000 in ARR within a six-month timeframe setting them up to seamlessly merge with the existing implementation team• Process Mapping: Saved the migration and implementation team hundreds of hours by developing work around solutions to duplicative processes not yet resolved in the new platform• Business Integration: Developed subject matter expertise in ServiceNow in an expeditious manner enabling subject matter level expertise to ensure customers can migrate with no interruption of service or SLA violations• KPI Dashboards: Generated projected ARR conversion and lifecycle flow to ensure transparency in challenges and wins during the migration processIT Infrastructure: Opened up various teams to the use of advanced Excel and Microsoft automation tools to reduce company person-hour overhead while staying compliant with existing SOC2 and ISO standards

Headline: Business Processes OptimizationEstablished streamlined pipeline for inter-office functions and customer management using systems such as Zendesk, Pardot, and Salesforce.• Implemented marketing automation practices through Pardot and Salesforce with a focus on designing landing pages and tracking email campaign effectiveness• Increased traffic to company website by 50% and drove additional 30% traffic with click through rates of 2% or more• Supported other departments through formulating training and marketing materials such as sales collateral and videos using Adobe Photoshop, Adobe Illustrator, and Camtasia Studio • Worked with sales team to find new potential revenue streams and identified $60K+ in marketing spend savings• Collaborated with existing client base to instill further software adoption, improve customer experience, and develop increased ROI across relationship

Established streamlined pipeline for inter-office functions and customer management using systems such as Zendesk, Pardot, and Salesforce.• Implemented marketing automation practices through Pardot and Salesforce with a focus on designing landing pages and tracking email campaign effectiveness• Increased traffic to company website by 50% and drove additional 30% traffic with click through rates of 2% or more• Supported other departments through formulating training and marketing materials such as sales collateral and videos using Adobe Photoshop, Adobe Illustrator, and Camtasia Studio • Worked with sales team to find new potential revenue streams and identified $60K+ in savings for marketing management sites• Collaborated with existing client base to instill further software adoption, improve customer experience, and develop increased ROI across relationship

Joined company sales team to manage all aspects of customer lifecycle and assess new revenue stream opportunities.• Introduced new incentives for converting free customers to paid customers, managing a retention rate of 80% or more• Developed ROI calculators for staff to best assess sales figures for upper management and showcased 400-500% ROIs for customers• Directed customer marketing programs to increase retention and win-back along the project timeline

Automated customer touchpoints, enhancing ease of training communications through videos and email campaigns.• Devised certification program for employees featuring self-paced eLearning, Helpdesk software, and verbal certification, decreasing the required certification hours by 66%• Released two videos per week over first eight months of software launch, requiring 2-3 hours per video for shooting, logistics, and editing• Coordinated product feedback between operations, sales, account management, and product management teams• Conducted semimonthly webinars for customer base of 150 companies• Communicated with clients at least once every three weeks to encourage software implementation practices

Defined account management and customer implementation processes for six employees.• Launched training program modules to ensure active interdepartmental communication regarding client implementation• Standardized company procedures in customer onboarding• Implemented Salesforce strategies to adhere to process updates, increasing customer communication by 15%• Refined Totango adoption tracking software use company-wide, leading to a deeper understanding of customer engagement and renewal probability

Managed incremental revenue growth for subscriptions and customer retention.• Created account management tools and processes to maximize customer software adoption – turn this into description• Onboarded 3-4 customers per week while moderating a portfolio of 400 direct software logo clients• Supervised training for account management team, producing all training materials and videos via Camtasia Studio

• Acted as a software consultant to a nationwide cable company while they planned the launch of an MVNO• Led RFP responses for off-shore companies• Led sales presentation to one of the largest big-box stores in the country who planned on launching an MVNO

• Used appropriate tools and techniques for operating and maintaining the steam, lubrication, freshwater, and hydraulic systems aboard a nuclear powered submarine• Administered training and refresher courses in Nuclear Power• Provided feedback and counseling