Manager - Digital Transformation
Montreal, Qc, Ca
Collected and designed the current and future state of business processes, analyzed gaps, identified risks and opportunities, and translating business requirements into system requirements to clearly communicate needs to the programming team and achieve a holistic solution. Documented business user functional requirements using interviews, document analysis, workshops, surveys, tasks, and workflow analysis in highly complex environments. Prepared documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans/guides, and organization structures. Determined, planned, coordinated, and led key governance meetings and activities. Devised and executed a communication plan on how best to encourage departmental and employees’ buy-in. Provided excellent cross-organizational communications and subject matter expertise.- Conceived 37 new company-wide order-to-cash multimodal processes (i.e., customer website access, up-selling, customer waybill reception and validation, order processing, product selection, route optimization, alternative routes, fulfilment options, exceptions in transit, vendor management, shipment progress, credit verification, supplier payments, customer issues handling and escalation, disputes, collections, payment processing, etc.).- Identified 201 waste activities in 37 order-to-cash processes.- Evaluated and selected an ERP software vendor that met business requirements and system architecture.