As the leader of a team of IT professionals, I oversee the implementation of new information technologies at Nova Bus. This includes replacing legacy systems, integrating new SaaS providers and implementing in-house AI solutions. I lead a team of dynamic IT professionals, which includes project managers, business analysts, and developers.

Design, build, and maintain scalable and reliable systems using Microsoft Azure and AWS infrastructure. Integrate the latest AI and IoT technologies into Nova Bus digital products. Implement ERP and other SaaS solutions into a suite of legacy systems. Fastrack software development using DevSecOps approach.

Coach executives and managers on the digitalization of their enterprise. Create on-premise high-impact advanced analytic teams that convert business problems into validated results. Advise clients on data architecture and the adoption of AI technologies. Lead AI projects and train employees on the best AI technologies.- Led and trained programmers in the implementation of reinforcement learning technologies in robotics.- Advised and formed engineers on the latest deep learning computer vision technologies for defect detection in the aerospatial industry.- Taught state-of-the-art deep learning NLU (Natural Language Understanding) for automating repetitive administrative tasks in the manufacturing industry.- Created deep learning NLU models to analyze technical RFP (Request for Proposal) in the transportation industry.

BUSINESS SYSTEM ANALYSISManaged a team of business analysts, architects and change management experts. Led projects from A to Z including project management, problem management, communication and change management. Insured accurate completion of the deliverables by the set deadlines. Worked closely with stakeholders to determine solutions, assess the impact on existing work processes and systems, and pinpoint how to manage the integration. Create and maintain end-user communication channels. - Standardized retail truck processes across CN Canadian intermodal terminals.- Conceived the architecture of a new ERP system.- Build a railroad multimodal product management system.ADVANCED DATA ANALYTICSFacilitated the negotiation of data architecture decisions amongst multiple stakeholders and created analytical models to meet their needs. Managed the execution of advanced analytical projects. - Identified over $10M worth of optimization/waste activities in intermodal detention charges.

Collected and designed the current and future state of business processes, analyzed gaps, identified risks and opportunities, and translating business requirements into system requirements to clearly communicate needs to the programming team and achieve a holistic solution. Documented business user functional requirements using interviews, document analysis, workshops, surveys, tasks, and workflow analysis in highly complex environments. Prepared documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans/guides, and organization structures. Determined, planned, coordinated, and led key governance meetings and activities. Devised and executed a communication plan on how best to encourage departmental and employees’ buy-in. Provided excellent cross-organizational communications and subject matter expertise.- Conceived 37 new company-wide order-to-cash multimodal processes (i.e., customer website access, up-selling, customer waybill reception and validation, order processing, product selection, route optimization, alternative routes, fulfilment options, exceptions in transit, vendor management, shipment progress, credit verification, supplier payments, customer issues handling and escalation, disputes, collections, payment processing, etc.).- Identified 201 waste activities in 37 order-to-cash processes.- Evaluated and selected an ERP software vendor that met business requirements and system architecture.