Vincent Chu Email & Phone Number

Menlo Park, Ca, Us

Release Management for Genesys Cloud CX - All-In-One Cloud PlatformGenesys Cloud Product Strategy and Operations

Menlo Park, Ca, Us

Funemployment from Genesys, Currently Seeking Product and Engineering roles

Menlo Park, Ca, Us

Drove the portfolio strategy and roadmap definition for deploying cloud native multi-cloud (Contact Center) CCaaS technology offering to enable customer service enterprises to deliver the best meaningful customer experience. Multicloud CX offering to run classic Engage and bleeding edge contact center microservices in mixed mode deploying into any public, private or hybrid cloud provider of choice.

Menlo Park, Ca, Us

Managed the service delivery relationship for enterprise contact center customer utilizing Genesys Multicloud CX for their customer experience platform at named key account headquartered in Redmond, WA well-known for their consumer and productivity software.

Boston, Ma, Us

Oversaw the daily direction and activities of 20 digital IT grid software solution customer accounts in the Energy & Utilities vertical including (T&D) transmission operators, distribution utilities, system operators, generation plants, and oil & gas pipelines.Key Achievements:• Managed top tier clients and accountable for 30+ M&S contracts annually renewed and totaling value over $7.2M.• Maintained continuous alignment of customer support & success through escalation management across cross-functional teams & business organizations to enable utilities to manage electricity from the point of generation to consumption• Lead business development initiatives for pipeline in pre-bid phase by value validation and requirements collection.• Secured over $350K in supplemental services revenue, reduced maintenance costs, improve contribution margins by 23%.

Boston, Ma, Us

• Architecting solution delivery of the GE e-terra O&G Product on various projects for Liquid & Gas Pipeline customers.• Technically fluent in setup, integration, testing of applications and hardware into highly secure IT/OT environments.• Custom software developed in C coding and Perl to automate database querying and loading procedures.

Paris, France, Fr

Technical product consultant and practice leader for mobility solutions vertical. Provided management and leadership over consultants on client engagements in web and mobile development projects as well as direct billable engagements for said clients. See consultant/contract and managed service engagements at Starbucks and Puget Sound Energy below.

Seattle, Wa, Us

Key Achievement:• Prioritized product release scope which enabled team to deliver value and utilized Kanban principles that resulted in increasing team’s output, enhanced performance, and increased customer satisfaction.• Championed launch of RESTful open Application Programming Interface (API) to replace legacy platform web services for Digital IT customers with collaboration from developers, testers, and junior analysts, resulted in utilization for internal and external consumers with services load tested to handle at minimum 100 requests/second.• Collaborated with development team to define high-level technical/functional specifications and publish developer API reference documentation on Digital IT products by digging into code, analyzing data utilizing SQL queries.• Detailed business, systems and security requirements gathering for technical specification on API-first and enterprise grade solutions that adhere to credit card industry's PCI DSS compliance for Starbucks Express Order and Payment Processing.

Seattle, Wa, Us

Directed all aspects of projects that included identifying requirements for implementation of suitable solutions to meet overall business needs, with responsibility to lead teams to enhance and improve stability of e-commerce platform for Business to Business (B2B) customers and API for Starbucks Digital IT consumers.

Bellevue, Wa, Us

Provided management and oversight of the Quality Assurance (QA) testing strategies to ensure timely test execution, test result documentation, and conduct timely defect and issue reporting. Defined QA strategy, approach, and execution, while providing expertise in Test Automation, Testing Methodologies, Testing Processes, Tools and Techniques, and provided leadership for 5 test engineers to ensure achievement of all organizational objectives.Key Achievement:• Developed and executed test cases to provide bug reports, test progress and mitigate severe bugs.

Bellevue, Wa, Us

Key Achievement:• Engaged with business stakeholders and technical analysts to collaborate on determining business, functional and system requirements. • Analyzed and documented project artifacts to project manager (PM) to track deliverables from ideation to user acceptance.

92084 Paris - La Défense, Fr

Provided outstanding technical leadership in system design, build, and engineering to ship full lifecycle deliveries of power system applications. Managed multiple customer facing system delivery projects simultaneously and ensured delivery on-time and within budget guidelines. Delivered mission-critical SCADA, DSCADA, DMS, OMS, and EMS network management solutions.Key Achievements:• Developed processes and procedures utilizing Capability Maturity Model Integration (CMMI) throughout project management which resulted in efficient and quality deliveries of product.• Led enterprise back-office advancement through Operating System migration and virtualization.