Vincent Gil Email and Phone Number

Solicited new small and medium-sized businesses to partner on new relationship with American Express on business products. Focused primarily on growth-oriented businesses that did not have a relationship with American Express. Manage my pipeline for future growth.

Coach, lead and develop a group of Technicians in achieving performance and quality objectives associated with AT&T's U-Verse organization; Directly supervise Technicians who are responsible for the installation, rearrangement, removal, and/or repair of inside wiring terminals in connection with U-Verse products/services; Supervise the installation, repair, and testing of network terminating equipment at the customer premise and directly handle customer escalations, interact with other work groups to ensure timely resolution of service issues, and lead service improvement teams as assigned; Serve as duty supervisor; Deliver a consistent message of performance expectations; Evaluate team performance through the use of quality and safety observations and ride-day exercises; Coach/mentor technicians on the changing competitive environment, new technical practices, and customer contact skills; Schedule force appropriate to workload and analyze previous workload trends to make necessary adjustments.