Lead software installer and support for in-house imaging software.Lead CRM user & reference point for procedural updates & workflow changes within the department.Provide technical support to users, field technicians, territory sales managers, and third-party product support personnel who are diagnosing, troubleshooting, and repairing radiographic imaging devices, electro/mechanical x-ray equipment, server-client computer systems, complex software, or networked and/or wireless systems.Resolve complex imaging software integration with third-party and imaging software user & database functionality.Train users on features of applications. Maintain applications responsibilities based on work group of users.Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary.Partnered with parent company engineers to resolve application and imaging system issues.Follow up on open service inquiries to ensure that customers received the recommended solution and are satisfied with solution. Respond to and resolve complaints and concerns.Create and maintain required documentation to perform proper call diagnosis.Key Accomplishments:• Developed specialized Salesforce environment for specific departments within company. Trained departments on use of Salesforce in their specific environments.• Department lead on ‘5S Project’. Interfacing with other departments to prep, coordinate, and execute departmental shift in supported products.• Assist in development of software upgrades to resolve Windows OS upgrade issues.