Vincent Hughes Email and Phone Number

Responsibilities Program leadership (day-to-day Program Management) to transform Deutsche Banks Virtual Hosting Services Environment from 3PAR to a Pure as-a-Service storage solution. Plan and coordinate all stages of Programme delivery to include Initiation, Design, Installation, Migration and Closeout. Implement and oversee the appropriate programme governance, planning, reporting, stakeholder and financial management processes and procedures to align client (Deutsche Bank) technology partners (DXC) and vendor (Pure Storage) resources to deliver programme objectives on time and within budget. Key Achievements ● 21 Pure Arrays installed in 10 discreet DC locations spanning 5 countries (Germany, UK, US, India, Singapore). ● 23,733 Virtual Machines, 699 VHS Clusters, ~10PiB of Data successfully migrated from 3PAR to Pure Storage as a Service. ● 523PARArraydecommissioned. ● Realisation of €3.5M ‘Run the Bank’/Cost Avoidance saves delivered on time and within budget

Responsibilities Dec 2019–April 2020 Drive the development and execution of multiple concurrent projects to deliver the design, installation and implementation of storage and backup solutions. Working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives Ensure consistency and adherence to Company standards, processes, and policies for all projects. Manage all aspects of the project execution to include: chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting. Manage the identification, resolution and escalation of project risks and issues. Track project budget and resource utilization against plan. Occasionally responsible for multiple Project Managers dedicated to a common project or fewer large/highly complex customer Projects/Deliverables Key Achievements ● Endtoenddeliveryof 15discrete Projects across multiple sectors; Financial Services, Retail, Engineering, Education, Legal, Scientific Research ● Co-ordination of the scoping, design, physical installation, logical configuration, testing and operational acceptance of a range of DELL EMC storage and backup products (Unity, Data Domain, RecoverPoint, VMWare, Isilon) ● Customerfacing, delivery of regular status updates, alignment of key deliverables to commercial service briefs ● Financial management, provision of forecasting and achievement of revenue drawdown ● Realisation of customer benefits in terms of the expansion and refresh of existing solutions or implementation of new architecture

Responsibilities Project Manager aligning to Aviva’s CISO Cyber Security Portfolio to deliver the design, implementation and deployment of Multifactor Authentication Security controls to meet regulatory and business protection standards. Key Achievements ● Designandbuildof Disaster Recovery platform for the Multifactor Authentication database and webservices to minimise potential disruption to dependent critical services including VPN, Mainframe, privileged accounts and core applications ● Distribution of smartcard tokens and subsequent enrolment to MFA controls of 1200 privileged account owners across 12 Global Markets. ● Co-ordination of the mobilisation, concept and definition phase activity of a new project with the goal of aligning remote VPN services in Ireland, Poland and Vietnam with Aviva Group MFA standards

Responsibilities Infrastructure Lead for the RBC UK DC2 Data Centre Migration Programme. Accountable for the Build and Operational Readiness of Storage & Hosting platforms and the migration execution of associated services. Working closely with the RBC Global DC Migration Director and Project Architect to deliver fit for purpose solutions to aggressive timescales. Manage and Co-ordinate permanent service managers and contingent project resources in the UK and Canada. Create and maintain project governance artefacts e.g. Project Plans, Resource profiles, Risk & Issues logs. Provide written and verbal status reports to senior stakeholders Key Achievements ● EMCSANStorageMetroCluster ● NetAppStorageMetroCluster ● ESXiVMWARESpannedCluster ● RHELspannedClusters for Oracle/Sybase Database ● Microsoftspanned Clusters for SQL Databases ● >200physical builds/migrations ● >300virtual machines ● >600businessappsassociated with critical financial and trading platforms

Responsibilities DXC Lead for the BP Group Global Storage & Backup Refresh Programme. Manage End-to-End delivery (Scope/Define/Propose/Execute) of multiple work streams to refresh, upgrade rationalise & consolidate the BP SAN/NAS Storage & Backup Estate. Lead & Co-ordinate project teams comprised of Project Managers, Technical Capabilities and Analysts across EMEA, Asia and Americas. Provide Financial Accountability for projects £100k- £20M (Time & Materials, Hardware, Software, Licensing, and Support) Key Achievements ● Design, Deployment, Ops Readiness of new Reference Storage Architecture across global data centre locations in the Europe, Americas, Asia Pacific (EMC VMAX/VNX/VPLEX, HP 3PAR, NetApp FAS/AFF) ● Migrationof>5PBbackend data related to >2000 servers >1000 applications/databases including business critical SAP, Trading, Shared Oracle/SQL/UNIX/Linux/ESX VMWARE hosting platforms ● DecommissionofEndofService Life/Obsolete NetApp/EMC Storage infrastructure (DMX, Clariion, FAS) ● Significant reduction of operational risks, data centre footprint and OPEX costs across global data centre locations ● RefreshofNetbackup Master/Media Servers/Software ● RefreshofEnterprise Vault Servers/Software ● Enterprise Rollout of Storage Foundation Software Upgrade Hewlett-Packard (Aviva Account)

HP Lead for the BP Group Global Storage & Backup Refresh Programme.Manage End-to-End delivery (Scope/Define/Propose/Execute) of multiple work streams to refresh, upgrade rationalise & consolidate the BP SAN Storage & Backup Estate. Lead & Co-ordinate project teams comprised of Project Managers, Technical Capabilities and Analysts across EMEA, Asia and Americas. Provide P&L Accountability for projects £100k - £20M (T&M, Hardware, Software, Licensing, and Support). Present status updates to senior business stakeholders. Manage risks and issues.Key Achievements• Design, Deployment, Ops Readiness of new Reference Storage Architecture across 6 mega data centre locations in the UK & US (EMC VMAX/VNX/VPLEX & HPE 3PAR)• Migration of >3PB backend data related to >2000 servers >1000 applications/databases including business critical SAP, Trading, Shared Oracle/SQL/UNIX/Linux/ESX VMWARE hosting platforms • Decommission of 35 EoSL EMC Storage Arrays (DMX, VMAX, Clariion) • Significant reduction of operational risks, data centre footprint and Opex costs across 6 mega data centre locations in UK/US• Refresh of Netbackup Master/Media Servers/Software• Refresh of Enterprise Vault Servers/Software Rollout of Storage Foundation Software Upgrade (500 servers)

Lead multiple concurrent work-streams to deliver ‘transformed’ technology solutions to support the Aviva insurance businesses. Co-ordinate matrix resources to provide infrastructure design, build and deployment activities. Provide support throughout the application development lifecycle including installation, configuration, testing and implementation. Aim to maximise virtualisation, standardisation and consolidation of infrastructural components where appropriate. Liaise with business stakeholders, build and maintain client/customer relationships. Manage risks and issues. Deliver projects to schedule and within budget.Key AchievementsMessage Broker – delivery of virtual Windows, SQL, AIX, DB2 & Linux components to provide Web Gateway, Axis framework & LDAP solutionsInfoSphere Master Data Management (MDM) - delivery of virtual AIX/Websphere/DB2 environments to host Aviva’s MDM application. Support of application development, testing and migration from the existing Websphere Customer Centre solution Siebel – delivery of Windows/IIS & AIX/Oracle environments to host Aviva’s Siebel application. Support of the software development and upgrade from Siebel v7.8 to v8.1Delivery of other medium/small transformation work-streams Windows/IIS based applications including QMax & IWay

• Managing multiple projects & work-streams to successfully deliver - security controls (vulnerability management, secure password storage, role based access) - adherence to financial services security standards (SOX & PCI DSS compliance) • Stakeholder Management - provision of regular verbal updates and written reports to senior management and executives • Supplier management - reviewing services and leveraging good relationships to deliver maximum value and quality to customers • Documentation - publication and review of operational and configuration standards• Operational Controls - fulfillment of all regular security activities including internal & external audits• People Management - line manage a team of 10 conduct performance reviews

• Successful delivery of small/medium BAU work-streams including; - platform consolidation/decommissioning- performance troubleshooting- DR execution- release implementation/back-out processes- product re-branding/redesign- service transition/migration- data refreshes• Provision of `front door' reception of requests from application and business project teams (scoping, estimating cost/resource/ delivery time-frames) • Resource planning a pool of 30 technical staff balancing reactive support priorities with proactive service improvements• Active in the successful service migration of outside business infrastructure and support staff to RBSG technology centres, aligning processes and tools, organisation, risks, roles and technologies

• Provision of 3rd Level Technical Support - investigation, resolution and root cause analysis of incidents in test and production environments• Batch Scripting - specialised in the development of UNIX/KORN/SQL shell scripts to support batch routines and data transfers • Service Availability - successfully balanced stable service availability with high levels of project implementation and change release• Projects - significant contribution to projects including provision/support of test environments, implementation/back-out planning• Enhancement to batch job alerting significantly reducing out of hours call-outs

• Provision of 1st Level Support covering 24/7 shift pattern (monitoring/maintenance of all IT Operations components)• Established a good initial understanding of the IT industry with exposure to a range of technologies• Progression to cover 2nd and 3rd level support tasks• Creation of a document database for repeatable support procedures to provide a single point of reference for problem solving• Training new members of the team transferring knowledge to enable adherence to standards and a consistently high quality approach.