Vincent Isla Email & Phone Number

Temecula, California, United States

• As a Technical support Analyst 2, I help to ensure that our technicians consistently deliver solutions to meet customer needs. To address this, I take a proactive role in assessing solutions based on business needs.
• Maintained strong customer relationships with multiple companies by providing technical support and delivering user training on ProPricer software. Collaborated closely with clients to understand their IT.
• Initiate and lead one-on-one discovery calls with customers, facilitating troubleshooting process and collaborating with Developers, Customer Success Representatives, and API teams to devise tailored solutions as.
• Leverage DevOps, Dynamics, and Splunk for effective case management and log assessment during troubleshooting processes with customers. Proficient in utilizing Azure to simulate user environments by creating Virtual.

Irvine, California, United States

• Through the assessment I reviewed evidence and technologies that process data, cyber and fraud detection and verified network architecture in the PCI DSS framework against NIST and ISO.
• Perform Payment Application (PA-DSS) technical control assessments to validate payment processing software used within Point-of-Sale are adequately protecting credit card data via appropriate use of cryptography.
• Work with PCI QSA Consulting team to write and communicate on assessments with clients.

Lakewood, California

• Increased store sales by 20 Million in 4 years by improving processes and operations of the store. I did this by observing store processes, implementing routines to teams and making improvements based on sales data and.
• Increased team morale and motivation by helping / listening to the team based on what they wanted to achieve while working with me, this also led to increase the productivity. I promoted 10 managers, 2 store managers.
• Implemented data safety procedures in the store building. I added keypads to sever rooms. I also created a social engineering training for store teams to be able to asses when they were in potential of being part of a.

Lakewood, California

• My store passed all regulatory assessments in the 4 years that it was owned by me. I managed regulatory compliance with HIPA, PCI DSS and other government agencies. Kept records, training materials and training up to.
• Improved productivity and sales in the fulfillment center by 20K. This was done by improving worker motivation by giving real-time feedback on personal metrics. By improving each persons productivity it led to higher.

Long Beach, California, United States

• Completed LA25 project series to collect sales and customer data 2 weeks ahead of schedule. Used Microsoft projects to create a timeline for all store teams and contractors/ sub-contractors to ensure that milestones.
• I led VP meetings to explain the processes, wins and opportunities of working with construction and store teams in the same space. I explained how we could do it better for future projects and how we can make it easier.
• I led weekly status meetings to be held with construction, General contractors and field managers to set timelines and milestones to be delivered. This made accountability measurable and able escalate issues timely as.

Cerritos, California, United States

• I became a team trainer for logistics managers in the district and helped to build foundational training materials for them. Trainees spent 5 weeks in my store and 1 week in their store where I would shadow them. They.
• Awarded best logistics manager in the district 4 years in a row for outstanding metrics and development.

Cerritos, California, United States

San Diego, California

- Supply clerk- New account set up- Children program Director- Cataloging and Filing- Customer relation

Cyber Security Certification, Cyber Security

Activities and Societies: OWASPIntensive Cyber Security program. Program teaches the use of Python, Windows Server, Kali Linux, Ubuntu.

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Bachelor Of Science (Bs)- Information Systems, Business

Activities and Societies: Delta Sigma Pi