* Managed small to mid-sized projects involving up to three (5) developers, quality analysts, and business analysts.* Oversaw implementation of off the shelf enterprise software, Software As A Service (SaaS), and custom enterprise solutions.* Authored technical glossaries for use by international and domestic audiences.* Oversaw ETL process improvements including analysis, design, testing, and implementation.* Authored user stories / use cases, acceptance criteria, business and technical requirements.* Authored and maintained YAML used as configuration and documentation for APIs.* Handled a variety of PII, PCI, and sensitive internal confidential information.* Facilitated requirements gathering sessions involving management, developers, quality assurance, and analysts.* Recommended enhancements to existing IT systems and assist in integrating data across apps/platforms.* Authored validation plans, risk assessments, and validation reports for FDA 21 CFR Part 11 compliance.* Managed vendor relations, reviewed SOWs, and provided technical advice and work direction.* Developed curriculum and led technical training sessions both onsite, as well as via web conferencing.* Developed data extraction processes via RESTful APIs, PowerShell, T-SQL, Classic ASP, and C#.* Generated staff utilization reports for management teams to identify potential improvement areas.* Authored manager and executive-level business intelligence reports based on near-real-time data.* Assisted with SOC 1 audits and the collection/reporting of SOC 1 and SOX compliance documentation.* Developed a wide range of technical specifications, use cases, diagrams, and data visualization materials.

* Successfully assisted client in completion of SOC2 Type II audit.* Helped team develop best practices and standards to conform with audit requirements.* Developed crosswalk for requirements and organizational roster in preparation of NIST-CIP and ISO 27001 audits.* Created content and documentation for technical and non-technical users.* Authored and edited technical documents such as security/technical policies and procedures, FAQs, governance artifacts, user and service manuals, and operational specifications to communicate clearly and effectively to a wide range of audiences.* Conducted detailed process interviews with system and application administrators, cyber security personnel, external vendors, MSPs, observing performance of production processes and configurations, referring to technical specifications, network illustrations, and SOC2 artifacts.* Facilitated meetings with internal and external technical and functional teams.* Created and published technical content for internal document collaboration sites in Confluence.* Managed work products independently and work with Project Managers to plan and monitor documentation deliverables.* Participated in project team meetings and meet deadlines with support of technical leads.

* Managed small to mid-sized projects involving up to three (3) developers, quality analysts, and business analysts.* Oversaw implementation of online uptime monitoring portal used by internal business units to alert users to API service outages.* Authored technical glossary for use by international and domestic audience.* Oversaw ETL process improvements including analysis and testing for a system that managed 70 billion records of Nintendo customer play usage data.* Authored user stories / use cases, acceptance criteria, business and technical requirements.* Authored and maintained YAML used as configuration and documentation for APIs.* Handled a variety of PII, PCI, and sensitive Nintendo internal information.* Facilitated requirements gathering sessions involving management, developers, quality assurance, and analysts.

Oversaw implementation of software upgrades to Oracle Life Sciences Hub and Oracle SQL.∙ Guided team through validation process for RAVE EDC integration with Oracle Life Sciences Hub.∙ Provided subject matter expertise for IT support triage best practices, improving response and resolution SLA KPIs by 50 percent.∙ Retained by this leading medical device manufacturer to supply IT and data management expertise.∙ Perform key data extraction/analysis work needed for regulatory compliance and product validation. ∙ Provide expert IT support to help manage/enhance the clinical research data environment.∙ Assess proposed new systems and processes to ensure functional fit with stakeholder requirements.∙ Recommend enhancements to existing IT systems and processes and assist in integrating data across apps/platforms.∙ Author system validation plans, risk assessments, and validation reports in support of requirements under FDA 21 CFR Part 11.∙ Develop data models to support projects, reverse-engineering models from prior projects. ∙ Plan/implement user acceptance (UAT) and integration testing to accelerate new system adoption.∙ Configure internal IT systems, perform needed troubleshooting, and develop updated documentation.∙ Apply knowledge of relational data modeling and clinical data warehousing to support internal projects.∙ Utilize Documentum D2 to manage the document approval process.∙ Author scripts using PL/SQL to streamline data access requests, database server configuration, and cross-platform data integrations.

∙ Provided analytical support in assessing the technology needs for multi-year, cross-functional projects.∙ Devised innovative solutions to bridge identified gaps between business needs and technical capabilities.∙ Designed, configured, and deployed new applications in support of clinical trials and integration efforts.∙ Created user documentation and trained staff on proper usage of new applications/reports/solutions.∙ Administered QMS, document management, and CTMS applications and led upgrades/enhancements on an ongoing basis.∙ Conducted hardware/software/server purchasing and installation, as well as software deployment.∙ Assisted in GxP validation/qualification of systems; wrote, reviewed, and executed validation protocols.∙ Partnered with IT vendors to implement projects and ensure solutions aligned with stakeholder needs.∙ Documented system support processes, flow diagrams, configurations, and interdependencies.∙ Authored and refined system support documentation through every phase of the systems lifecycle.∙ Defined IT project scopes and schedules, in addition to performing risk assessment and mitigation steps. ∙ Assisted with system testing efforts, developing test plans and realistic test case scenarios.∙ Provided waste reduction insights to the Business Application Management Center of Excellence (CoE).

∙ Technical lead tasked with deploying customer service platforms for 1000+ users across the U.S.∙ Working directly with all levels of management and staff on system development, testing, and launch.∙ Key products released include Microsoft CRM, SharePoint, NetSuite, Zendesk, and Mavenlink.∙ Served as System Administrator for the company’s West IP MaxxPoint VOIP Solution.∙ Managed vendor relations, reviewed SOWs, and provided technical advice and work direction.∙ Developed curriculum and led technical training sessions both onsite, as well as via web conferencing.∙ Developed data extraction processes via RESTful APIs, Powershell, T-SQL, Classic ASP, and C#.∙ Generated staff utilization reports for management teams to identify potential improvement areas.∙ Authored manager and executive-level business intelligence reports based on near-real-time data.∙ Assisted with SOC 1 audits and the collection/reporting of SOC 1 and SOX compliance documentation.∙ Developed a wide range of technical specifications, use cases, diagrams, and data visualization materials.

Provide Tier 2 support for regional and enterprise applications.Provide support for Allscripts Sunrise EPSi, McKesson HPM, Infor WorkForceManger 3 and 4.Facilitate access to hardware and software resources.Facilitate discussions between technical staff and non-technical business staff.Coordinate and direct work of small teams composed of technical staff, business staff, and vendors.Manage small and mid-sized projects.Partner with Business Analysts and Project Managers to develop business requirements.Develop technical specifications.Author an maintain triage, business and technical process documents.Partner with project sponsors and business users to facilitate understanding of technical and process concerns.Author and present system architecture changes and maintenance requests to internal review board for approval.Maintain discretion with sensitive financial and healthcare information.

Maintenance and enhancement of existing 18 Classic ASP-based web applications.Quality assurance testing of new ASP.NET content management system.Responsible for design of new elements in collaboration with team graphic designer.

Assisted artist Maja Petric in evaluation of technical requirements and execution of a large scale, site specific, multimedia installation at the Henry Art Gallery. Responsible for calibration of custom computer vision solution developed by Microsoft Research And Development. Conducted video and photographic documentation of rehearsal and multi-night performance of artwork involving multiple dancers.

Advised students on technical and conceptual aspects of assignments and readings. Mentored students in alternatives to achieving the creative goals. Provided technical assistance to both instructor and students on an ad-hoc basis. Partnered with departmental facilities and equipment management personnel. Provided in-depth critique of conceptual basis and execution of presented student works.

Design, development and implementation of extraction, transformation and load processes for dashboard reporting solutions.Migrated reporting solutions back end databases from Microsoft Excel and Access to SQL server.Authored stored procedures and views to support analytical and auditing functions within organization.Authored use cases and business process visual aids.Authored team standards for development, documentation and processes.Provided 24/7 1st and 2nd tier support for automated billing processes.Consulted with intra-company customers to identify data and information needs.Performed systems and data analysis to support department and division decision-making processes.

Designed, developed and implemented ETL services using MS SQL.Sourced data from disparate sources and formats – ASCII and Unicode delimited text files, Oracle 9i, various mainframe systems, MS Access, Excel and XML.Analyzed end user data requirements and implemented new process solutions system requirements.Identified appropriate data sources and coordinated data feed from external sources.Explored alternative ways of meeting user requirements through improved programming and business processes.Developed and maintained client-based queries and programs for accessing and extracting data within the database environment.Served as liaison between technical and non-technical positions.Constructed business logic to meet end-user requirements.Provided second level support and problem resolutionPrepared outgoing data files using SQL Server and Microsoft Access.Interpreted results and formulated recommendations.

Responsible for the implementation of new features and products using web technologies, the maintenance of existing projects and the evaluation of functional changes.Usage of the software development life cycle and corresponding documentation conventions.Created and implement web designs using:- COM - Visual Basic- MS SQL Server 7.0/2000- VB.Net/ASP.NET- JavaScript- VBScriptPartnered with lead architect in application design, and/or support activities.

Led team in the design, development, and implementation of The Members Group's flagship database driven secure web based reporting portal.Developed of various shared library components for use in desktop and web based applicationsResponsible for generating project estimates, providing enterprise level software implementation recommendations, generating technical specifications, and gathering technical and business requirements.Orchestrated systems and unit testing for internal and external clients.Administered web and database servers.Authored use cases, software process diagrams, and business process visual aids.Provided 24/7 alternating 1st and 2nd tier support for automated data extraction processes.Migrated reporting solutions back end databases from Microsoft Access to SQL server.