As the Technical Lead at +OneX, I am responsible for overseeing the delivery of high-quality IT solutions while managing client relationships and driving operational efficiency within the managed services department. I serve as the main point of contact for clients, ensuring their needs are met and providing expert technical guidance throughout the project lifecycle. My role involves understanding clients' technical environments, challenges, and business objectives, allowing me to deliver tailored solutions that drive their success.I lead and mentor a team of technical professionals, optimizing workflows, resource allocation, and service quality to ensure seamless delivery of services. I focus on identifying opportunities for process improvements and implementing innovative solutions that enhance operational efficiency. My responsibility also extends to managing escalations and resolving critical client issues promptly, ensuring that projects meet industry standards, compliance regulations, and governance policies.Through collaboration with internal teams and proactive client engagement, I strive to build long-term relationships, driving account growth and satisfaction. My strategic approach ensures that +OneX remains a trusted partner for clients, offering cutting-edge IT solutions and delivering exceptional value.

As the Client Experience & Special Projects Manager at Netlogix, I ensure exceptional client satisfaction by managing all aspects of customer interactions. My responsibilities include building and maintaining strong client relationships, understanding their needs, and ensuring their expectations are met or exceeded. I lead innovative projects that drive efficiency and innovation within the organization, overseeing their planning, execution, and successful delivery within scope, time, and budget.I ensure seamless IT service delivery, maintaining high standards of quality and adhering to best practices in IT service management. I also oversee compliance with relevant regulations and industry standards, ensuring that all projects and services align with governance policies.In addition to these responsibilities, I assist and mentor the team. My technical expertise enables me to solve complex problems and provide expert advice on the development and implementation of cutting-edge IT solutions.By actively seeking and analyzing client feedback, I drive improvements in our services and solutions, ensuring that Netlogix remains at the forefront of customer satisfaction and technological innovation. My strategic and hands-on approach ensures outstanding results for both Netlogix and its clients.

As a Senior Mobility Expert, based at Airlink, I bring a wealth of experience and expertise to the company's mobile device management (MDM) efforts. With a keen eye for detail and a commitment to excellence, I oversee the implementation and management of MDM solutions that ensure the security, integrity, and stability of critical customer data. In addition, I collaborate closely with internal and external stakeholders to ensure that all mobile solutions are fully compliant with relevant governance and regulatory standards. Leveraging my technical skills and strategic mindset, I serve as a trusted advisor and problem-solver, helping Airlink to stay ahead of the curve in the fast-paced and rapidly evolving world of mobility.

Collaborative Networks is a bespoke IT firm providing professional services and solutions to discerning business and high net-worth individuals. My role as Data Center and Special Projects Manager is a senior position with serious responsibilities. I take care of the overall health, security, integrity and stability of critical customer servers and make sure that good governance and compliance is also adhered to. I also act as the Technical stand-in to the Technical responsibilities of the Managing Director.

Quick Software is a software company specializing in the development, implementation and support of Accounting Software for the Travel Industry. As Senior Technical Consultant I was responsible for the Technical project planning and project management of installation, configuration, maintenance, support and training of the QuickTrav Travel Accounting Package for over 700 clients nationwide, as well as in Namibia, Botswana, Uganda, Seychelles, Mauritius and Zimbabwe. I was also responsible for mentoring and managing a dynamic Technical Team.