Vincent Trujillo Email & Phone Number

New York City Metropolitan Area

• Served as a field technician, where I diagnosed, troubleshot, and resolved networking, hardware, and software issues ensuring minimal downtime and optimal functionality.• Provided help desk support via the ServiceNow application, resolving a range of technical issues, both in person and remotely.• Developed and implemented a comprehensive phishing awareness and training program, now integral to the company's IT security initiatives. This program serves as the foundational training for all employees, enhancing overall cybersecurity awareness and resilience.

Harrison, New York, United States

• Managed billing operations for Medicare, Medicaid, and Commercial Insurance Claims, ensuring compliance with regulatory standards.• Recorded payments accurately for precise financial records and reconciled claim denials to optimize reimbursement rates.• Conducted payment verification and insurance eligibility checks while mentoring new team members for seamless integration into company workflows.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.51

High School Diploma, Engineering