In order to grow and succeed, every company needs access to top talent that can boost key performance indicators and increase resource productivity. This is where I come in.I appreciate your time in viewing my profile. Having progressed through a series of roles, I am committed to aiding businesses in achieving service-level goals and standards, enhancing the service strategy, and positioning multifaceted teams to outperform revenue targets in diverse contact center environments.My track record of success is directly related to my years of expertise directing a service-driven contact center operation with a significant impact on key performance indicators, metrics, costs, and operational efficiencies.My stellar record of redesigning processes, flow, and automation using Salesforce, which ultimately decreased conversion process time from 25 to 14 days while minimizing Ion Solar's staffing requirements, is what makes me stand out. I additionally boosted Ion Solar's sales revenue from $5 million to over $16.4 million gross in less than one year, while the company's outside sales personnel generated 8% net profitability.Despite my past accomplishments, I never cease to gain insight from those around me in order to enhance processes, increase operational efficiencies, decrease costs, and produce exceptional results. I am always eager to make new professional ties!