Vp Of Products
Current
Sep 2024 - Present
AeroLeads people directory · profile
Vincent King Email & Phone Number
UCaaS, CCaaS, Contact Center, PBX Solutions Engineer & Architect
at
Joonto
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
UCaaS, CCaaS, Contact Center, PBX Solutions Engineer & Architect
Location
Saratoga Springs, Utah, United States
Who is Vincent King? Overview
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Quick answer
Vincent King is listed as UCaaS, CCaaS, Contact Center, PBX Solutions Engineer & Architect at Joonto, based in Saratoga Springs, Utah, United States. AeroLeads shows a matched LinkedIn profile for Vincent King.
Vincent King previously worked as VP of Products at Joonto and Director of Solutions Engineer at Joonto. Vincent King holds Bachelor Of Applied Science (Basc) from Utah Valley University.
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Email format at Joonto
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Joonto
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Profile bio
About Vincent King
In order to grow and succeed, every company needs access to top talent that can boost key performance indicators and increase resource productivity. This is where I come in.I appreciate your time in viewing my profile. Having progressed through a series of roles, I am committed to aiding businesses in achieving service-level goals and standards, enhancing the service strategy, and positioning multifaceted teams to outperform revenue targets in diverse contact center environments.My track record of success is directly related to my years of expertise directing a service-driven contact center operation with a significant impact on key performance indicators, metrics, costs, and operational efficiencies.My stellar record of redesigning processes, flow, and automation using Salesforce, which ultimately decreased conversion process time from 25 to 14 days while minimizing Ion Solar's staffing requirements, is what makes me stand out. I additionally boosted Ion Solar's sales revenue from $5 million to over $16.4 million gross in less than one year, while the company's outside sales personnel generated 8% net profitability.Despite my past accomplishments, I never cease to gain insight from those around me in order to enhance processes, increase operational efficiencies, decrease costs, and produce exceptional results. I am always eager to make new professional ties!
Current workplace
Vincent King's current company
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9 roles
Vincent King work experience
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Director Of Solutions Engineer
Dec 2023 - Oct 2024
Vp Of Service Delivery
Delivered executive-level leadership with full accountability for the entire service delivery, performance metrics, operations management, and quality for the business unit. Generated KPI and project reports for weekly meetings with mid and senior-level leadership. Supervised a global team of over 1500 contact center representatives ranging from sales to customer service. Contributed to establishing Utah's coaching, customer service, and sales departments as well as employee recruitment, training, and monitoring.
Jan 2023 - Jul 2023
Founder / Ceo
Telmco Llc
Analyzed, evaluated, and recommended contact center technology to augment or upgrade Customer Relationship Management (CRM) systems, call center, and chatbot technology. Conducted thorough evaluation of the client's existing contact center operations, including technology, processes, and personnel changes or training. Ensured contact center technology was integrated throughout the organization—such as CRM, marketing automation, and e-commerce platforms—delivering a seamless customer experience. Defined and implemented Key Performance Indicators (KPIs) to measure the effectiveness of contact centers—including response time, first-call resolution, and customer satisfaction scores. Introduced self-service options, redesigned call flow, and optimized agent scripts. KEY CONSULTING CONTRACTS:- Service & Sales Operations | Noble Solar, LLC - Inside Sales & Operations | Ion Solar, LLC - Call Center Operations | Meds in Motion, LLC - Project Management, Fulfilment & Support Operations | FBA Stores, LLC - Strategic Operations & Partnerships | Finicity, LLC / Mvelopes - Call Center Operations | Katch, LLC
Feb 2016 - Jul 2023
Director Of Operations & Inside Sales
Ensured business practices met company goals and maximized efficiency, overseeing compliance with relevant regulations and policies while delivering exceptional, creative solutions for customers. Shepherded month-over-month KPI growth and delivered exceptional sales expansion.
Jan 2022 - Dec 2022
Co-Founder / Coo
Outlined company’s sales, fulfillment, and operations strategies, auditing company P&L. United strategic business development, operations, marketing, and product launch plans. Aligned policies and a CRM for inside/outside sales, service, and fulfillment teams as well as strategic alliances and marketing partnerships with other businesses to bolster business results.
Jun 2020 - Aug 2021
Director Of Call Center Operations
Oversaw service delivery operations for 24/7/365 call center, including staff training, continuing education, quality oversight, and operational supervision. Headed a team of managers, delivering high-quality, customer-focused, efficient, and productive service.
Mar 2016 - Sep 2017
Director Of Operations
Jan 2015 - Mar 2016
Internal / External Call Floor Manager & Affiliate Account Manager
Jan 2009 - Dec 2014
1 education record
Vincent King education
FAQ
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What company does Vincent King work for?
Vincent King works for Joonto.
What is Vincent King's role at Joonto?
Vincent King is listed as UCaaS, CCaaS, Contact Center, PBX Solutions Engineer & Architect at Joonto.
Where is Vincent King based?
Vincent King is based in Saratoga Springs, Utah, United States while working with Joonto.
What companies has Vincent King worked for?
Vincent King has worked for Joonto, Fusion Bpo Services, Telmco Llc, Sol365 As, and Xplore Solar.
How can I contact Vincent King?
You can use AeroLeads to view verified contact signals for Vincent King at Joonto, including work email, phone, and LinkedIn data when available.
What schools did Vincent King attend?
Vincent King holds Bachelor Of Applied Science (Basc) from Utah Valley University.
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