Vincent L. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Managed Courier Complete business, revenue, product development, support, vision and GTM strategy.Created customer excellence team to increase customer retention and satisfaction.Created culture of team where everyone works together to a common goal and vision.Defined excellent customer support & experience.Established KPI's, metrics and goals for the.

Toronto, ON

Providing leadership to a team of senior developers and BA's (onshore as well as offshore). Consulting with clients and working with them to create solutions that make their work simpler and easier.

Toronto, Canada Area

• Business Analyst> Lead Business Analyst for Ipsos’ leading online survey tool (Interactive Forums).Responsibilities:
• Created and coordinated project plans to support system testing efforts and implementations for business system initiatives as well as technical and infrastructure changes and upgrades.
• Gathered requirements and coordinated projects with numerous teams throughout the world: development in Romania, testing team in New York and clients in Vancouver, Winnipeg and Paris.
• Provided use cases, workflow and mockups as required.
• Consulted with business units to gather requirements and recommend solutions to their needs.
• Conducted JAD sessions with SME’s (Subject Matter Experts).

Toronto, Canada Area

• IT Business Analyst> Lead Business Analyst for the revamping of Sun Life’s member site (www.sunlife.ca/member). Assisted in restructuring login and authentication of logging into Sun Life’s member site.Responsibilities:
• Created functional and design requirements based on numerous stakeholder interviews and coordinated with clients to ensure needs were met and changes were communicated.
• Created a Test Strategy, Plan, Situations and Use Cases.
• Organized efforts from 3 different IT departments to coordinate changes being implemented.
• Primary business analyst for Disaster Recovery effort – created and executed various test plans to ensure that the recovery strategy was timely and appropriate.
• Established accessibility requirements for Sun Life’s member site and tested the site to ensure that pages met W3C accessibility standards.Results:

Toronto, Canada Area

• Business Analyst> Converted data housed on a vendor’s database using ETL’s so that Hewitt could administer the information on their system.Responsibilities:
• Assisted in a web conversion of one of Hewitt’s largest client.
• Developed timeline and resource requirements based on estimated workload utilizing SDLC methodologies.
• Liaised with the project owners and vendors and advised on project status, issues and risks.
• Created specifications and file requirements for conversion of data between Hewitt and their vendors.
• Prepared implementation plans including deliverables and critical milestones.Results:

Toronto, Canada Area

• Business Analyst> Established documents, procedures and training to support Advocis’ reorganization, merger and CRM changeover.Results:
• Created an intranet to house all the information (user and process documentation) that was created during the transition between CRM modules. The Intranet was further used as an internal communication tool for staff.

Ba, Computer Science, Economics

President and Co-Founder of Asian F.O.C.U.S. (Federation Of Charitable University Students).

Certification, Project Management