 Provide on-going application support and be involved in various stages of the SDLC Conduct SLA review and SDM meeting with vendor Verification of vendor invoices and PO tracking Involvement in the system integration testing phase prior to implementation Plan and communicate with end-user for system availability. Liaise closely with business users and build good rapport Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies Support the team in defining project requirements, tracking and documentation Provide primary application maintenance standby support Provide guidance and coaching to junior team members

Support and Operation Manager (2017-current),In this role, I am responsible for managing support and operation related activities (including including incident management and service request management), training for first level helpdesk/call center, maintaining user satisfaction and service excellence. Other responsibilites include planning and conducting user acceptance test, planning and manageing the deployment process.

Senior IT Specialist (2008-2017), BT/IT CIO (AP-South, Greater China Group, Japan)In this role, I am responsible for providing the end-to-end support of the CRM/Sales Analytics data and report related activities, maintaining user satisfaction and service excellence.

Advisory Sales Operation Specialist (2001-2008), EDGE (Enable Decision for Global Execution) Development Center (Global)In this role, I am responsible for the development of standard business forecast reports and executive dashboards for business reviews across all IBM office world-wide. This include understanding business processes and requirements, and design the transformation logic and business forecast reports to support these business unit requirements.

In this role, I worked as part of the team supporting the Financial reporting needs of the Finance and Planning department. This include the design, development, deployment of Financial reporting database and applications, also included is the user support and training across offices in various ASEAN/South Asia countries.

Contracted to IBM Singapore

Accounting system and application support.