Dealing with external clients in a fast-paced changing industry, I have to keep myself up to date with news and improvements in all fields. I need to always be prepared for any situation and knowing what we can offer for the most satisfying resolution for our customers.Professional IT services to external customers- Presales role / write proposals for clients- Cyber Security- Project Management - Resourcing and budgeting- Queue manager on a roster basis- Create and maintain documentation- Onsite support for external clients- Onsite scheduled days in schools for IT support- Provide ad-hoc support for new clients- Assistance for other IT businesses that need on-site support or escalated advice.- Continuing advice and suggestions for ad-hoc and fully managed service clients to prepare for the future technological change and to increase productivity and efficiency for them.- Full business IT audits- Microsoft 365 specialist- MAC TechnicianProject work completed so far:- Microsoft 365 migrations from on-premise/IMAP/POP/Google- Microsoft 365 to Microsoft 365 migrations- Federated Microsoft 365 to Microsoft 365 migration- Dark Web analysis- Security Awareness training- Microsoft 365 Rollout- Serverless cloud solutions- SharePoint/Teams collaboration/file storage solutions- Onboarding of new clients and to confirm information is collected for a smooth transition- Migrated servers to high-end servers- Created site Domain controller, DNS, DHCP scope, WSUS, etc.- Implemented spam filter for cloud and on-premise mail servers- Setup MDM devices for remote management- Hybrid solutions for MAC/Windows environment- Backup solutions- Windows 10 upgrades- Domain name consolidation- Spam Filter- Microsoft Security and Compliance- Password Management rollout- Cloud App security- Security Audits- Wireless Surveys- Intune MDM rollout for all major platforms- Security and compliance setup- Microsoft ATP

- Desktop & Server Support- Network Support for LAN, WAN including SCADA systems- Managed inventory of stock- Procurement of mobile devices with multiple telco providers- Produced reporting for IT managers and Team Leaders on a weekly basis

Involved in projects such as the Global implementation of Microsoft SCCM, upgrading Oracle Primavera and setup of video conferencing.I was also resourced to knowledge transfer and manage the queue when Invensys outsourced Level 1 helpdesk to Genpact and was the first point of contact when new support tasks were needed to be handed over. • Level 2 and 3 Helpdesk support for the Asia Pacific Region (17 offices)• Desktop and Server support (Windows, Linux and Redhat)• Infrastructure services • Assist junior staff members• Manage the desktop support team’s workload including daily statistics reporting• Create and maintain documentation for internal staff and outsourced support• Application Support: - IBM Lotus Notes- IBM Rational Clear case- Primavera Project Portfolio Management- Citrix• Administration duties:- Data backup/restore- Active directory maintenance- User training- File/Folder access- Telephony:- Mobile devices (Blackberry, Android, iPhone and Nokia)- Cisco phones- PABX configuration- Video Conferencing• Multi-Function Devices:- Scan Router Pro• Purchasing:- Contact 3rd party for quotes and manage agreements with internal management.• Auditing:- National Cisco phone performances.- Travelling to remote locations to liaise with customers on a regular basis about any outstanding IT related issues.

Customer service• Managing junior staff in the operations of the restaurant• Bar service • Cashier service• General administration such as money handling and taking bookings• General cleaning duties