Vincent Liverant Email & Phone Number

Geneva, Switzerland

Role creation within the customer operations department in fast growing environment• Design and implement customer centric business processes for customer facing activities (CRM revamping SalesForce® (SFDC), customer operations processes reshaping and standardization across regions EMEA, APAC, LATAM), • Lead process improvement initiatives with cross-functional teams and streamline business processes • Cross functional projects with IT, sales and supply chain stakeholders (ERP enhancement, partner portal -e-commerce- platform reshaping, to simplify and unify customers experience…)• Implementation of business analytics tool (QLIKSENSE®): definition of the needs and implementation, training execution..SFDC product owner

Geneva, Switzerland

On top of my current role as Customers Operations process and commercial excellence within Sunpower- Maxeon, I am providing courses for operations management, supply chain basics and project management to undergraduate students coming from all continents (following international BBA curriculum). Bringing professional experience and concrete business examples to international students (courses provided in English).

Lausanne Area, Switzerland

As PMO for OI Europe, my main roles and responsibilities consist in:- Execution of cross functional strategic initiatives in close link with business and operations functions.- Ensure main programs and associated projects are properly staffed, executed and monitored in a consistent and standardized manner. Define relevant KPI’s.- Report to leadership programs progress, risk and associated mitigation plan.- Participate in governance process elaboration.- Make best use of project management or continuous improvement tools depending on project profile (Lean Six Sigma and PMI methodology)- Ensure team development.- Coordinate continuous improvement activities and reshape continuous improvement training program

Lausanne Area, Switzerland

By leading demand planning and continuous improvement activities for OI Europe, my main achievements are:• Drive all aspects of Demand Planning and sales budget process• Strengthen and improve the demand planning process, develop and pilot relevant KPI's.• Develop a balanced schedule that optimizes materials availability to support customer requirements • Drive with supply planning the Sales and Operations Planning (S&OP) process to support sound supply plan decisions.• Engage strong collaboration across organizational levels and geographies to support problem solving• Leading the continuous improvement team in Europe, focused on strategic areas.• Continuously driving the use and the learning on project management tools, including Lean Six Sigma methodology.. Functional support to European Customers Services to ensure good practices across Europe (sales admin, orders management).Coordination for projects related to collaborative partnerships with Key Customers (EDI, VMI...).O2C SAP and APO DP business lead.

Lausanne Area, Switzerland

Creation and implementation of a Demand Planning Structure for European operations of Owens Illinois company.Responsible for demand planning activities to prepare and drive an efficient S&OP process. Functional support to European Customers Services to ensure good practices across Europe (sales admin, orders management).Coordination of sales budget processCoordination for projects related to collaborative partnerships with Key Customers (EDI, VMI...).O2C SAP and APO DP business lead.

Lausanne, Vaud, Switzerland

In charge of european customer service with main responsabilities:• Coordinate the Sales Forecasting and Reporting Process for all the 10 countries Coordinate sales budget process volume and value• Benchmark best practices in customers service activities and sales administration, • Drive the implementation of e-business solutions ISales nterface with the other functions (planning, finance, IT mainly)Daily environment SAP R3 / BW. APO DP for forecasting

Lyon, Auvergne-Rhône-Alpes, France

In charge of customers service (sales administration, order management supported by a 16 customer service rep. team) in SAP/R3 environment.Sales forecasting (Using APO DP tool)Sales operations: cross countries sourcing, forecast accuracy, process and organisation improvement (using Lean 6 sigma methodology), sales budget activities. Interface between sales and other key dept for operations (supply chain, finance...).Key role in SAP implementation for O2C activities in 2007.

Project manager: several projects led on sales forecasting, items portfolio rationalization... by using the lean six sigma methodology and tools (continuous process improvement).

In charge of sales administration and forecasting team for France and export activities (20 people)Business process lead for SAP implementation for O2C activities in 2007.

In charge of key account customers for beverage segments (wine & spirits) .

Sales rep : off trade customers, for coffee (2 years) and chocolate (2 years) brands.

Master'S Degree, Economics And Management

Master'S Degree, Master 2 (D.E.S.S) In Economics, International Trade

Activities and Societies: Master degree in Economics (management focus) in Nice Sophia Antipolis university completed with a DESS (master.