Vincent Manco Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

• Providing expert guidance and leadership in managing major incidents, ensuring timely identification, assessment, and resolution of system issues to minimize operational impact.• Collaborating with cross-functional teams to improve response strategies and enhance application stability.• Serving as a Subject Matter Expert (SME) in enterprise-wide application management, with a deep understanding of critical systems and their interdependencies across the organization.• Manage the enterprise-wide application and infrastructure Knowledge Base and Standard Operating Procedures (SOPs), ensuring comprehensive documentation and accessibility across the organization.• Actively participate in Post-Incident Reviews to assess root causes, identify operational improvements, and share knowledge to prevent future issues.• Support integration and merger efforts within Business Technology, helping streamline processes and align systems post-merger for seamless operations.

Columbus, Ohio Metropolitan Area

• Coordinating and leading daily Rapid Response Team conference calls for enterprise system outages and production-impacting incidents and events• Identifying potential production issues using monitoring tools, including AppDynamics, Catchpoint, Instana, Datadog, and more.• Mitigating application degradation and outages throughout the enterprise.• Communicating alerts to Business Technology teams and senior leadership.

New Castle, Delaware

Troubleshoot and resolve individual and multiple user system issues. Submit and manage all department service and system issue tickets. Work with headquarters project managers and process owners on implementing process improvements, change requests, and system issue fixes. Perform backend credit processing and resolve credit bureau and vendor issues and errors. Perform external device fraud ring investigations for new account credit card applications.

New Castle, Delaware

Process high-risk credit card applications, detect fraud characteristics and investigate inconsistent application information and potential identity theft. Complete outbound phone calls for customer verification when needed. Review and process customer identification program documentation.

New Castle, Delaware

Provide J.D. Power award-winning phone customer service to applicants and potential customers. Assist customers in acquisitions for new Discover Card accounts. Perform customer verification to assist in booking new accounts.

Multiple Locations Throughout New Jersey.

Master Of Business Administration - Mba, Project Management, 3.97 Gpa

Activities and Societies: Sigma Beta Delta - International Honor Society for Business, Management and Administration Omega Nu Lambda.

Bachelor Of Arts - Ba, Economics

Activities and Societies: Student Government Association (Senator), A Political Club (President), Economics Society (Treasurer), Rowan.

Associate Of Arts - Aa, Liberal Arts

Activities and Societies: Associated Students of Ocean County College (Senator), A Political Club (Co-Founder/Vice President), Students.