Vincent Marsala Email & Phone Number

United States

• Working team leader that processes, picks, and stages orders for both front and back counter customers• Manage all shipping and receiving operations• Manage customer and vendor returns• Coordinate fleet maintenance for all parts vehicles including fork and scissor lifts• Coordinate the organization, cleanliness, and safety for the parts warehouse, depot, showroom,and other parts storage areas.• Lead delivery driver team and coordinate hot shot runs• Any other duties assigned by the Parts Manager

Lancaster, Pennsylvania, United States

 Managed operations for a fleet of 188 trucks, ensuring financial, operational, quality, safety, and assets goals and requirements were met. Supervised six personnel, including four technicians. Monitored fleetparts, inventory, and costs. Ensured compliance with safety, DOT, and environmental regulations. Managed workflow and production, including timecards/PTO approvals. Reduced monthly budget by 15% by utilizing existing stock and prioritizing using parts already available in the shop. Increased customer satisfaction by 25% by engaging with the local sales manager, meeting with customers, listening to their concerns, addressing them effectively, and maintaining close contact with them.

United States

Managed a team of six. Built Quality Assurance programs for off-lease and certified pre-owned (CPO) programs, designing audits for off-site call centers per customer specifications. Supervised a team of 20 auditors to meet monthly quotas. Monitored trends at various levels for training purposes and presented QA scores and findings to management to identify training opportunities. Collaborated with Operations to develop field policies and procedures. Led initiative to reduce $2.5M in annual arbitrations, resulting in 14 months without a CPO or off-lease arbitration. Collaborated with a team of three to build an audit form with more detailed questions to pinpoint areas of failure. Compiled all data results and created 5-6 training videos addressing specific areas of need for use by 220 inspectors. Reduced $25M wholesale arbitrations by 20% by implementing an audit form created for off-lease. Developed, presented, and got approval from CFO to pilot an initiative in the Eastern region with a new audit form used by 320 inspectors.

United States

 Managed six Regional Managers and 420 indirect reports. Worked with HR and Legal to implement effective safety protocols and procedures. Formulated strategic and operational objectives. Identified opportunities to improve profitability and effectively managed budgets and forecasts by analyzing financial data. Monitored KPIs to ensure optimal performance and performed quality controls. Managed $2M budget. Reduced overhead costs by 25-30% by identifying locations of past jobs and all 420 inspectors, then identified inspectors with training for all job types, and cut 40 positions, increasing production and morale for remaining inspectors by boosting their available work hours. Optimized travel time, production, and mileage costs. Analyzed and redesigned territory lines to minimize travel distances, improving efficiency and saving costs. Inspectors experienced one-hour less travel time, mileage costs were reduced by $15, and daily inspections increased by 1.1 per inspector, boosting productivity and overall performance.

United States

 Led 60+ employees in NJ, MD, DC, DE, PA, VA, and WV. Managed workflow planned and routed logistic runs for maximum profits and performed and trained on all regional audits. Promoted to National Operations Manager. Reduced inspection time by an average of four minutes, and safety incidents fell per quarter by 0.5 for 420 inspectors. Identified the need for a more efficient and safer inspection process and engaged an outside company to rebuild the user interface. Improvements in speed and safety were achieved through learning and development, including a video demonstration. Reduced arbitrations and moved region from worst to first in six months by creating full-day classrooms and hands-on in-person training for inspectors. Improved audit scores by 38%.

United States

 Managed 40+ employees in NJ, MD, DC, and DE, overseeing workflow by closely monitoring it with the lead analyst and dispatching staff accordingly. Achieved #1 productivity ranking and #2 efficiency ranking among 10+ districts. Conducted quality audits and ride-aligns. Taught informative classes to ensure high quality. Motivated employees to maintain high-quality inspections and fostered positive morale. Handled customer complaints. Promoted to Regional Manager. Achieved milestone of 460 consecutive days without a single recordable incident reversing trend of 2-3 recordable incidents per quarter in district. Observed inspectors to identify unsafe habits and provided coaching and necessary personal protective equipment (PPE) to improve safety. Led team to an average audit score of 95% reversing 30% decline. Conducted 1:1 training with all NJ employees. Through coaching and mentoring, specific areas requiring increased attention were emphasized. Created weekly contests to foster competition and instill motivation resulting in continuous improvement and higher team member performance.

New Jersey, United States

 Performed inspections and audits, including cost calculations, damage reporting, and appointment planning. Used price books to calculate parts and paint costs. Conducted on-site audits for finance companies. Promoted to District Manager. Achieved top-three ranking among 420+ U.S. inspectors in 2013 by implementing a more efficient and safe vehicle inspection approach. Reduced average inspection time by eight minutes,significantly improving productivity and efficiency.ADDITIONAL PROFESSIONAL EXPERIENCE:Motor Vehicle Inspector | New Jersey Motor Vehicle Commission - State Vehicle InspectionInsurance Inspector/Claims Investigator | APO Inc.