Vincent P. O'Dowd Email & Phone Number

Wake Forest, North Carolina, United States

Wake Forest, North Carolina, United States

Wake Forest, NC

• Employing over 2 million people worldwide, Walmart is the largest retailer in the world.Provide backroom service and support including cleaning, maintenance, and assembly of customer orders and store displays and.
• Happy To Help Associate of the Month (November 2017)
• Safety Associate of the Month (September 2018)

Master of Business Administration (M.B.A.)Accounting, Marketing, Non-Profit/Public/Organizational Management

Wake Forest, NC

• Happy Cow Studios is a nonprofit marketing firm focused on serving U. S. based nonprofit and for profit businesses. Established and executed business structure and rigor. Performed Product Management functions for full.
• Through VOC and market research, developed and executed business structure and organization strategy to maximize support to niche market. Created rigor to enforce compliance.
• Executed company operations and production of services. Best practice implemented included price appeal strategies, and order entry processes, order management, and back office systems and processes.
• Gathered market analysis including VOC, market trends, focus group feedback, and competitor information to create and maintain multi-generational product plans and strategies.

Mebane, North Carolina

• A GE heritage business, Industrial Solutions started with GE founder Thomas Edison. GE enables customers in more than 60 countries, across various industries, to overcome their electrical distribution and power.
• Gathered market analysis including VOC, market trends, focus group feedback, competitor information, and Sales comments and commitment to create and maintain multi-generational product plans and strategies.
• Consolidated feedback generated 45 NPI ideas, 27 for cost savings suggestions, and 2 process / program with major improvements - all with ROI and designed to expand market position and improve product profitability.
• Lead on related NPI project activities that included product scope, ROI, product launches, marketing collateral, product configurators and quotation tools, price appeal strategies, and order entry processes for e-tools.
• Worked with international and distributed cross-functional teams to execute product life cycles, manage top line sales, and maximize product line profitability. Using innovative methods, completed several projects in.
• The 6 NPIs implemented for Enclosed Drives accounted for about 35% of the related product line sales.

• Adecco Staffing US is a leading provider of recruitment and workforce solutions.Provided Product Management support and services for GE’s Low Voltage Enclosed Drives and NEMA Control product lines.
• Gathered VOC, market details, focus group feedback, and competitor information in addition to Sales comments and commitment to for use in multi-generational product plans and strategies.
• Lead on select NPI activities that included product scope, ROI, product launches, marketing collateral, and product configurators and quotation tools.

Knightdale, NC

• Progressed through technical and management positions of increasing scope within the multimillion-dollar North American division of Schneider Electric, a leading global manufacturer of industrial, commercial, and.
• Worked with international and distributed cross-functional teams to improve support of ambiguous supply chain system. Efforts contributed to an 80% reduction in problem resolution times.
• Boosted customer satisfaction with Information System processes by establishing expectations, defining program changes, performing project management functions, and reducing cycle time for business system changes.
• As Sr. Business Analyst, served as SME / Super User and lead liaison on all related information system changes which included shipping, order reports, and import / export ERP processes. Ensured system / software.
• Selected as SME / Super User for same system and business processes during SAP implementation.

Knightdale, NC

• Hand-picked to manage 4 help desks with 21 product support technicians providing technical support for all Square D and Schneider Electric Control Products to customers, distributors, and internal sales personnel.
• Through VOC and innovative approaches, developed and executed organization strategy of customer facing metrics and common measurements and processes. Improved customer service. Obtained 90% “very satisfied customer”.
• Served as SME / Super User for VOC feedback, CRM applications and interoperability, and call center operations. Enhanced customer service and support by implementing end to end CRM applications. Several changes.
• Collaborated with service, accounting, manufacturing, sales, and marketing teams on Technical Support Kaizen Blitz, Services Lean Blitz, and numerous round tables and ad hoc teams that implemented process improvements.
• Delivered 80% reduction in warranty costs by establishing warranty review process for field service charges. Developed tool and structure to enforce review guidelines.
• Performed analysis on Call Center VOC information and provided trends and analysis to Product Management / Marketing, Technical Publications, and Production and Quality Engineering for corrective action and NPIs.

Knightdale, NC

• Recognized for product expertise and promoted to lead a team of 8 service technicians charged with providing 24/7 technical support for Square D / Schneider Electric Low Voltage Variable Speed Drives. Oversaw.
• SME for product lines and key heating and air conditioning OEM accounts.
• SME / Super User and Database Administration for local CRM application and reports.

Master Of Business Administration (M.B.A.), Accounting, Marketing, Non-Profit/Public/Organizational Management, 3.72 / 4.0

Activities and Societies: • Capstone project for nonprofit concentration, a detailed business plan for a nonprofit organization, was.

Bachelor Of Science (Bs), Business Administration And Computer Information Systems Management, 3.87 / 4.0

Activities and Societies: • Graduated Summa Cum Laude • Alpha Sigma Lambda (Theta Epsilon Chapter) National Honor Society Member