L&D professional with 12 years experience owning every aspect of the course production process (i.e., training needs analysis, design, development, and evaluation stages).Proficient in E-Learning tools and comfortable building solutions from scratch.I have been delivering training online for many years across various time-zones and have been fortunate to travel worldwide to deliver training face-to-face.I have worked as a full time employee for Terminalfour, BetterExaminations, Irish Life, Permanant TSB and Barclays Bank. I hold CeFA (UK) and QFA (Ireland)I currently manage a team of software trainers at Terminalfour where I develop, deliver and evaluate training solutions in line with organisational objectives and needs. I have over 12 years experience developing and delivering high quality training solutions for various software such as:- Terminalfour [Web Content Management and Digital Experience Platform]- Terminalfour Search [Enterprise Search software]- Funnelback [Enterprise Search software]- Better Examinations [Online Examination software]
Listed skills include Training, Training Delivery, Customer Service, Technical Documentation, and 15 others.