Vincent Rains Email & Phone Number

Santa Barbara, California, US

Successfully launched Expond and Equipped Fitness Solutions from former Fitness 805 services.

• Provided on-site and remote support for Windows and Mac environments.
• Configured and managed multiple types of backups utilizing ShadowProtect, ImageManager, CrashPlan, Veeam, and BackupExec
• Added and removed users, changed permissions, using Active Directory, Exchange, Office 365, and PowerShell
• Troubleshoot network issues, set up VPNs, upgraded SonicWall firewalls
• Perform server application upgrades and installations
• Resolved end-user software, network issues, set up RDP sessions

Santa Barbara, California, US

Developed strategies, systems, and SOPs (Standard Operating Procedures) for all subdivisions of Fitness 805 including Equipment Sales and Gym Design, Equipment Service, Corporate Wellness, and In-Home Training Services.Created, organized, and supervised corporate wellness events and programs for companies such as Deckers Outdoor Corporation, Procore, The.

Santa Barbara, CA, US

Created SOPs (Standard Operating Procedures) and training documents for all operations.Developed marketing strategies utilizing SEO, social media, press releases, and grassroots marketing which helped grow SWEAT from a summer, weekly workout in a park to a full membership program and two-time “Best of” Santa Barbara Independent winner with more than 20.

Through selective questioning, built rapport with customers and helped them select the perfect vehicle for their needs. Overcame objections to close sales while maintaining a high overall gross, and sold add-on items such as extended service plans, GAP insurance, and others.

Englewood, CO, US

Created SOPs (Standard Operating Procedures) and training documents that directly lead to increased sales and customer service rankings after implementation. Customer service metrics were ranked at #12 out of more than 400 stores, and key sales metrics were consistently ranked at #1 in the district of 9 stores.Coached and counseled associates by providing.

Created SOPs (Standard Operating Procedures) and training documents for all departments (Trade-In testing, computer testing, returns, receiving, shipping, inventory).Developed supervisors, leads, and team members by creating action plans and administering corrective action when necessary.Implemented testing production processes which improved production.

Amtex builds mobile modular buildings which are used for classrooms, construction offices, and more.Upgraded and re-organized the shipping and receiving department. Reduced shrink and excess spending for supplies by ensuring that all inventory was properly accounted for and logically organized. Loaded and unloaded trucks via forklift, in addition to.

The Space Endeavour Camp, an outreach of Space Information Labs, Inc., educated children ages 8 – 13 about all space related activities.Installed computer lab, configured and maintained network. Created educational curriculum used in the computer lab for teaching Newtonian mechanics and cosmology. During summer sessions, instructed over 300 students.

Santa Maria, CA, US

Re-designed and configured large computer labs and networks for optimal performance. Responded to and resolved technical support requests campus-wide.