Successfully launched Expond and Equipped Fitness Solutions from former Fitness 805 services.

• Provided on-site and remote support for Windows and Mac environments.• Configured and managed multiple types of backups utilizing ShadowProtect, ImageManager, CrashPlan, Veeam, and BackupExec• Added and removed users, changed permissions, using Active Directory, Exchange, Office 365, and PowerShell• Troubleshoot network issues, set up VPNs, upgraded SonicWall firewalls• Perform server application upgrades and installations• Resolved end-user software, network issues, set up RDP sessions• Performed monthly preventative server maintenance• Created documentation for procedures

Developed strategies, systems, and SOPs (Standard Operating Procedures) for all subdivisions of Fitness 805 including Equipment Sales and Gym Design, Equipment Service, Corporate Wellness, and In-Home Training Services.Created, organized, and supervised corporate wellness events and programs for companies such as Deckers Outdoor Corporation, Procore, The Towbes Group, InTouch Health, Bartlett, Pringle & Wolf, and others.With input from various health professionals, wrote a handbook and developed a 6 Week Transformation program used for Corporate Wellness. This program has been used successfully with multiple companies and hundreds of employees which reported weight loss, loss of inches, and decreased overall stress.Managed all marketing campaigns through a mix of online (social media, Google Adwords, Analytics, SEO) and print material. Designed posters, brochures, websites, logos, graphics, books, apparel, and provided event photography.Created cost sheets and purchase orders that streamlined the fitness equipment ordering process, designed gyms using Icovia and EC Design, and wrote proposals used for securing the design and sales of large corporate and in-home gyms for residents and businesses in Montecito and Santa Barbara, CA. Due to the success of the equipment division, Equipped Fitness Solutions has now been established as a separate entity.Conceptualized and developed On-Demand wellness system for Fitness 805 which is used by Santa Barbara area hotels, including the Four Seasons Biltmore, Rosewood Miramar. Due to the success of the on-demand division, Expond has now been established as a separate entity.

Created SOPs (Standard Operating Procedures) and training documents for all operations.Developed marketing strategies utilizing SEO, social media, press releases, and grassroots marketing which helped grow SWEAT from a summer, weekly workout in a park to a full membership program and two-time “Best of” Santa Barbara Independent winner with more than 20 classes per week at 8 different locations.Created, organized, and managed quarterly workout events entitled “SWEATFEST” which saw more than 120 participants at each event.Designed posters, brochures, websites, logos, graphics, apparel, and provided event photography.

Through selective questioning, built rapport with customers and helped them select the perfect vehicle for their needs. Overcame objections to close sales while maintaining a high overall gross, and sold add-on items such as extended service plans, GAP insurance, and others.

Created SOPs (Standard Operating Procedures) and training documents that directly lead to increased sales and customer service rankings after implementation. Customer service metrics were ranked at #12 out of more than 400 stores, and key sales metrics were consistently ranked at #1 in the district of 9 stores.Coached and counseled associates by providing timely feedback and administering corrective action when necessary.Through grassroots marketing, drove traffic to the store by organizing events.

Created SOPs (Standard Operating Procedures) and training documents for all departments (Trade-In testing, computer testing, returns, receiving, shipping, inventory).Developed supervisors, leads, and team members by creating action plans and administering corrective action when necessary.Implemented testing production processes which improved production, increased sales for record breaking months, and managed returns under 3% with a goal of 4%.Installed and configured an EBAN server which streamlined the DoD hard drive wiping process and increased computer testing production.Worked with Best Buy engineers to develop metrics within all departments and optimize inventory pick paths.Used SQL database to measure production and manage inventory.

Amtex builds mobile modular buildings which are used for classrooms, construction offices, and more.Upgraded and re-organized the shipping and receiving department. Reduced shrink and excess spending for supplies by ensuring that all inventory was properly accounted for and logically organized. Loaded and unloaded trucks via forklift, in addition to assisting construction processes with forklift when needed. Assisted with all computer troubleshooting.

The Space Endeavour Camp, an outreach of Space Information Labs, Inc., educated children ages 8 – 13 about all space related activities.Installed computer lab, configured and maintained network. Created educational curriculum used in the computer lab for teaching Newtonian mechanics and cosmology. During summer sessions, instructed over 300 students.

Re-designed and configured large computer labs and networks for optimal performance. Responded to and resolved technical support requests campus-wide.