- Assist General Manager and/or Owner with day-to-day operations during scheduled shifts: food production, scheduling, Guest interaction, and staff support- Supervise and assist back of house, front of house and delivery staff with daily responsibilities- Increase sales by providing excellent guest service and resolving issues promptly- Prepare daily deposits and end of shift reports for labor, sales, and inventory - Ensure company and product quality standards are met while… Show more - Assist General Manager and/or Owner with day-to-day operations during scheduled shifts: food production, scheduling, Guest interaction, and staff support- Supervise and assist back of house, front of house and delivery staff with daily responsibilities- Increase sales by providing excellent guest service and resolving issues promptly- Prepare daily deposits and end of shift reports for labor, sales, and inventory - Ensure company and product quality standards are met while complying with all local, state and federal laws regarding food quality, safety, labor guidelines Show less

- Oversaw daily operations for front of house and butcher shop; controlling costs, building sales and recruiting and developing staff. - Prepared weekly schedules for front of house staff ensuring adequate coverage to maximize productivity and customer standards.- Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control- Communicated with General Manager and owner regarding restaurant performance and challenges; making recommendations… Show more - Oversaw daily operations for front of house and butcher shop; controlling costs, building sales and recruiting and developing staff. - Prepared weekly schedules for front of house staff ensuring adequate coverage to maximize productivity and customer standards.- Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control- Communicated with General Manager and owner regarding restaurant performance and challenges; making recommendations for improvement when necessary. - Contributed to a 21% increase in sales for 2015 by improving guest satisfaction and social media presence- Ensured compliance with all local, state and federal laws regarding food quality, safety, labor guidelines - Maintained excellent customer service by stressing "the customer comes first" in all team meetings.- Demonstrated effective leadership and communication with team members to achieve positive results. Show less

- Utilizing 10+ years of restaurant knowledge to provide excellent guest service, enhance dining experience and encourage repeat business- Ranked in the Top 10% for Sales and Guest Satisfaction

- Assisted General Manager with restaurant operations to ensure planned sales and profit levels were met or exceeded- Managed staff and guest interactions, ensuring all guests received the highest quality of service and solved any and all issues that arose- Oversaw staffing of FOH employees, ensuring proper coverage while minimizing labor costs - Conducted performance reviews for all FOH employees - Ensured that all food and beverages were prepared and presented according to… Show more - Assisted General Manager with restaurant operations to ensure planned sales and profit levels were met or exceeded- Managed staff and guest interactions, ensuring all guests received the highest quality of service and solved any and all issues that arose- Oversaw staffing of FOH employees, ensuring proper coverage while minimizing labor costs - Conducted performance reviews for all FOH employees - Ensured that all food and beverages were prepared and presented according to established procedures in a clean, safe and sanitary manner.- Conducted nightly check audits, balanced cash drawers, verified that all tickets, comp vouchers and credit card slips were accounted for - Managed bar operations and liquor inventory; designed drink specials for special events. Show less

- Responsible for restaurant operations during assigned shifts, including opening and closing of restaurant; - Motivated team members through daily cast calls and sales contest- Balanced registers and prepared daily bank deposits- Helped with covering manager/shift supervisor shifts at other restaurants around the region.

- Directed and trained servers on each of the workstations- Assigned and inspected daily server side work- Responsible for training new employees- Received recognition by the company for guest compliments and exceeding up-sell, and beverage percentages

- Oversaw preparation and presentation of menu items- Supervised and trained BOH employees- Maintained daily, weekly, and monthly inventory control- Processed shipments - Maintained cleanliness of the back of house to state standards

- Supervised daily shift activities of restaurant and lounge- Performed cash outs of servers ensuring that all transactions were accurately accounted for- Scheduled employees to ensure proper coverage - Developed excellent customer relations by answering guest questions and supplying information.- Routinely greeted guests, served food and beverage, tended bar, and took reservations and maintained reservations book when applicable - Implemented new menu items and suggestive… Show more - Supervised daily shift activities of restaurant and lounge- Performed cash outs of servers ensuring that all transactions were accurately accounted for- Scheduled employees to ensure proper coverage - Developed excellent customer relations by answering guest questions and supplying information.- Routinely greeted guests, served food and beverage, tended bar, and took reservations and maintained reservations book when applicable - Implemented new menu items and suggestive selling of new items to FOH staff - Conducted pre-shift meetings to inform staff of daily events; solved any individual or department problems as they arose- Ensured side work duties were complete and tables were set before, during and after opening hours. - Ensured employee standards were consistent through documented, timely evaluations, reviews, and discharges when necessary- Oversaw receiving and inventory; inspected restaurant on a daily basis; ensured that all facilities are cleaned and properly stocked; checked equipment for cleanliness and proper operational condition; performed facility maintenance- Kept General Manager fully informed of all matters of significance and took prompt corrective action where necessary or suggested alternative courses of action Show less

Wrapped, wired and papered houses for new housing and business developments, such as; Castle & Cook, McMillan, Freedom, and Epco homes.

- Set up work area, equipment, and utensils. - Processed order tickets and prepared items ordered through the POS system - Rotated products according to FIFO principle - Covered, labeled, dated and stored prepared products. - Cleaned work area, stored utensil, disassembled and cleaned equipment. - Worked fryer station that entailed working with shortening heated to 350 F, and broiler station that entailed extended periods of work over open flames. - Followed all health,… Show more - Set up work area, equipment, and utensils. - Processed order tickets and prepared items ordered through the POS system - Rotated products according to FIFO principle - Covered, labeled, dated and stored prepared products. - Cleaned work area, stored utensil, disassembled and cleaned equipment. - Worked fryer station that entailed working with shortening heated to 350 F, and broiler station that entailed extended periods of work over open flames. - Followed all health, safety, sanitation and security standards; perform other duties as assigned by the supervisor. - Engaged in extensive verbal interaction with co - workers and was exposed to potentially frustrating situations. - Worked well with limited supervision; was required to lift up to 50 pounds and work under extreme time pressures to complete orders. Show less

- Prepped and cooked for lunch, dinner, and catering orders- Set up, cooked, served for onsite banquets- Kitchen mintenance