Responsable De Compte Service Desk
Current
Jul 2021 - Present
AeroLeads people directory · profile
Vincent Raynal Email & Phone Number
Responsable de compte Service Desk
at
CeRFI SA
1 work email found
@infonie.fr
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Responsable de compte Service Desk
Location
Geneva, Switzerland
Company size
Who is Vincent Raynal? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Vincent Raynal is listed as Responsable de compte Service Desk at CeRFI SA, a with 95 employees, based in Geneva, Switzerland. AeroLeads shows a work email signal at infonie.fr and a matched LinkedIn profile for Vincent Raynal.
Vincent Raynal previously worked as Consultant Service Desk at Cerfi Sa and Responsable d'équipe d'assistance au Centre de Service - OCSIN / État de Genève at Cerfi Sa. Vincent Raynal holds Itil® 4 Foundation ; Itil® V3 : Foundation ; St ; So ; Sd ; Csi from Itil® (Axelios) Via Cerfi.
Company email context
Email format at CeRFI SA
This section adds company-level context without repeating Vincent Raynal's masked contact details.
*@infonie.fr
68% confidence
AeroLeads found 1 current-domain work email signal for Vincent Raynal. Compare company email patterns before reaching out.
Profile bio
About Vincent Raynal
Responsable de comptes pour CeRFI SAServicedesk Managerà l'Office cantonal des systèmes d'information et du numérique (OCSIN) de l'Etat de GenèveSuperviseur d'équipe HelpdeskFormateurITIL® 4 Foundation ; ITIL® V3 Foundation - Service Operation - Service Transition - Service Design - Continual Service ImprovementTechnico-commercial
Listed skills include Itil, It Service Management, Management Services It, Service Desk Management, and 21 others.
Current workplace
Vincent Raynal's current company
Company context helps verify the profile and gives searchers a useful next step.
Cerfi Sa
8 roles
Vincent Raynal work experience
A career timeline built from the work history available for this profile.
Responsable D'Équipe D'Assistance Au Centre De Service - Ocsin / État De Genève
Gestion de l'équipe d'assistance de niveau 1 (14 personnes)Diagnostique, Analyse et résolution de Niveau 1Département des infrastructures (DI)Office cantonal des systèmes d'information et du numérique (OCSIN)État de Genève
Nov 2011 - Jul 2021
Chargé De Support En Informatique
- Membre de l'équipe du helpdesk de BNPPARIBAS, Genève- Chargé de support en informatique auprès des Retraites Populaires, Lausanne
Sep 2011 - Nov 2011
Servicedesk Manager, Sales&Marketing
Technico-Commercial· Gestion des projets IT de nos clients (Outsourcing intégral)· Analyse des besoins, rédaction des cahiers des charges· Création des offres et contrats de prestations· Marketing / ventes / relations clients· Communication / création des supports commerciaux / Web· Achats· Coordination
Jan 2008 - Jan 2011
Helpdesk Manager
Responsable du service d’assistance (Service Desk)· Définition et mise en place du service· Choix et implémentation du système de ticketing (HelpMasterPro)· Recrutement / formation des agents HelpDesk· Gestion de l’équipe du HelpDesk· Rédaction de procédures et manuels· Préparation de cours de formations· Assistance de 1er et 2nd niveau· Maintenance et dépannage hardware et software· Gestion des mouvements de personnel auprès de nos clients· Création, maintenance de plans technique et schémas des réseaux
Nov 2000 - Jan 2011
Formateur - Informaticien De Gestion
Algol D.É.F.I. Sarl
Informatisation de magasins de sports· Aide à la conception· Vente· Installation· Formation· Support· Maintenance et dépannage
Mar 1997 - Apr 2001
Technico-Commercial - Webmaster
Psilog Sarl
Création et commercialisation de site web
Jul 1996 - Apr 1997
Team & coworkers
Colleagues at CeRFI SA
Other employees you can reach at cerfi.ch. View company contacts for 95 employees →
TF
Tiago Fernandes Carvalho
Colleague at Cerfi SaVernier, Geneva, Switzerland
View →
KG
Karen García
Colleague at Cerfi SaGeneva, Switzerland
View →
CS
Cátia Sofia Silva Pimenta
Colleague at Cerfi SaCrissier, Vaud, Switzerland
View →
AP
Alexandra Pichon
Colleague at Cerfi SaSaint-Julien-En-Genevois, Auvergne-Rhône-Alpes, France
View →
MA
Marine Augé
Colleague at Cerfi SaPerly-Certoux, Geneva, Switzerland
View →
PC
Patrick Chancel
Colleague at Cerfi SaThônex, Geneva, Switzerland
View →
OW
Olivier Wicker
Colleague at Cerfi SaGreater Chambery Area, France
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AG
Alexandre Gagnaire
Colleague at Cerfi SaGeneva, Switzerland
View →
AM
Amélie Ménard
Colleague at Cerfi SaVille-En-Sallaz, Auvergne-Rhône-Alpes, France
View →
TT
Tatiana Terzi
Colleague at Cerfi SaGeneva, Switzerland
View →
Tiago Fernandes Carvalho
Colleague at Cerfi SaVernier, Geneva, Switzerland
View →
KG
Karen García
Colleague at Cerfi SaGeneva, Switzerland
View →
CS
Cátia Sofia Silva Pimenta
Colleague at Cerfi SaCrissier, Vaud, Switzerland
View →
AP
Alexandra Pichon
Colleague at Cerfi SaSaint-Julien-En-Genevois, Auvergne-Rhône-Alpes, France
View →
MA
Marine Augé
Colleague at Cerfi SaPerly-Certoux, Geneva, Switzerland
View →
PC
Patrick Chancel
Colleague at Cerfi SaThônex, Geneva, Switzerland
View →
OW
Olivier Wicker
Colleague at Cerfi SaGreater Chambery Area, France
View →
AG
Alexandre Gagnaire
Colleague at Cerfi SaGeneva, Switzerland
View →
AM
Amélie Ménard
Colleague at Cerfi SaVille-En-Sallaz, Auvergne-Rhône-Alpes, France
View →
TT
Tatiana Terzi
Colleague at Cerfi SaGeneva, Switzerland
View →
4 education records
Vincent Raynal education
Itil® 4 Foundation ; Itil® V3 : Foundation ; St ; So ; Sd ; Csi
Itil® (Axelios) Via Cerfi
Diplôme D'Etudes Universitaires Scientifiques Et Techniques, D.E.U.S.T. Immotique, Gestion Technique Du Bâtiment, Mention Très Bien
Université De Droit, D'Économie Et Des Sciences D'Aix-Marseille
Brevet De Technicien Supérieur, B.T.S. Domotique
Bac D, Mathématiques Et Sciences De La Nature
Lycée Des Glières
FAQ
Frequently asked questions about Vincent Raynal
Quick answers generated from the profile data available on this page.
What company does Vincent Raynal work for?
Vincent Raynal works for CeRFI SA.
What is Vincent Raynal's role at CeRFI SA?
Vincent Raynal is listed as Responsable de compte Service Desk at CeRFI SA.
What is Vincent Raynal's email address?
AeroLeads has found 1 work email signal at @infonie.fr for Vincent Raynal at CeRFI SA.
Where is Vincent Raynal based?
Vincent Raynal is based in Geneva, Switzerland while working with CeRFI SA.
What companies has Vincent Raynal worked for?
Vincent Raynal has worked for Cerfi Sa, Gbo S.A., Algol D.É.F.I. Sarl, and Psilog Sarl.
Who are Vincent Raynal's colleagues at CeRFI SA?
Vincent Raynal's colleagues at CeRFI SA include Tiago Fernandes Carvalho, Karen García, Cátia Sofia Silva Pimenta, Alexandra Pichon, and Marine Augé.
How can I contact Vincent Raynal?
You can use AeroLeads to view verified contact signals for Vincent Raynal at CeRFI SA, including work email, phone, and LinkedIn data when available.
What schools did Vincent Raynal attend?
Vincent Raynal holds Itil® 4 Foundation ; Itil® V3 : Foundation ; St ; So ; Sd ; Csi from Itil® (Axelios) Via Cerfi.
What skills is Vincent Raynal known for?
Vincent Raynal is listed with skills including Itil, It Service Management, Management Services It, Service Desk Management, Incident Management, Management, Team Management, and Management It.
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