Vincent Riou Email & Phone Number

New Westminster, Bc, Ca

New Westminster, Bc, Ca

Burnaby, British Columbia, Ca

Richmond, British Columbia, Ca

• Team Management (more than 10 agents) providing Customer Support of Claim Management software applications (ability to answer 95% of call/chat/email requests).• Boosted team member performance through use of strategic and tactical approaches, motivational coaching, and training, increasing member efficiency and performance of 15% minimum.• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely, within 72 hours minimum.• Exercised good judgment and decision-making in escalating concerns and resolving issues and following up every 24 to 72 hours.• Scheduled interviews for potential candidates and conducted reference checks prior to hire.• Prioritized and organized tasks to efficiently accomplish service goals, matching SLA to 95%.• Displayed strong telephone etiquette, effectively handling difficult calls, enhancing team members self-confidence.

Richmond, British Columbia, Ca

• Directed and supervised a team of 10 to 15 employees in daily operations, maintaining a good level of customer service.• Reviewed completed work to verify consistency, quality, and conformance to help them to develop self-confidence and efficiency.• Evaluated employee performance through periodic (monthly and yearly) reviews and documented results and keeping a regular reviewing and making sure they ameliorate themselves.• Established and enforced clear goals to keep employees working collaboratively, to bring a better team spirit.• Organized special events such as company lunch/breakfast for employees, offering a better social environment.

Richmond, British Columbia, Ca

• Provided bilingual (French/English) Help Desk Support of Claim Management software applications.• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements, providing a good service experience for customers.• Assisted with customer requests and answered questions to increase satisfaction, receiving good feedback.• Demonstrated strong telephone etiquette, effectively handling difficult calls, enhancing team members self-confidence.• Performed efficient and fast technical support and troubleshoot methods to allow customer to work back as soon as possible with the software.

Delta, Bc, Ca

• Provided bilingual (French/English) Help Desk services/operational support of provincial-level government internal applications / Help Desk Support of Claim Management software applications.• Identified needs of customers promptly and efficiently, providing better time resolution for customers’ issue/request.• Completed thorough opening, closing and shift change functions to maintain operational standards each day, maintaining a good level of service and KPIs.• Provided excellent service and attention to customers when face-to-face or through phone conversations, offering them a good experience of customer service.

Vancouver, British Columbia, Ca

Helping in site survey and advising in interior planning for a new service centre in Surrey, vancouver area.Advising in the new interior planning of the existing centre on East Broadway Avenue.

• Drafted plans and detailed drawings for structures, installations and construction projects with accuracy• Received and reviewed details from design professionals to determine precise measurements for drawing preparation, to be readable and by all stakeholders• Finished and duplicated drawings and documentation packages using blueprinting, photography and other duplicating methods, making sure there were clear and detailed, and respecting standard drawings

• Designed and outlined computerized floor plans for a fiber optic installation and implementation in several buildings for an internet service provider.• Maintained records of all drawings produced including revisions and updates, making sure they could be used by stakeholders at any time.• Realized detailed drawings from sketches, notes and verbal instructions using CAD software, reproducing those accordingly.

• Utilized 3D modeling, texture, and mapping to create graphics and visual effects for better approach/understand for customer.• Completed research on key project concepts for accurate 3D rendering to make them as realistic as possible.• Used Google SketchUp to create realistic characters with full range of emotions and movement for better rendering.

• Used Google SketchUp to create realistic illustrations of completed constructions• Controlled light, texture and shadows to create lifelike characters, as it could be in reality• Created realistic textures, lighting, and materials for a variety of projects

• Reviewed drawings, specifications, and engineering data to verify conformance to design concepts for getting client's approval.• Calculated area dimensions from scale drawings ensuring compliance with applicable building codes.• Supervised and coordinated activities of workers engaged in construction projects, making sure they were respecting the work schedule.

Master'S Degree, Architecture

Equivalent Of Master, Architecture