Vincent Riou Email & Phone Number

New Westminster, BC, CA

Burnaby, British Columbia, CA

Richmond, British Columbia, CA

• Team Management (more than 10 agents) providing Customer Support of Claim Management software applications (ability to answer 95% of call/chat/email requests).
• Boosted team member performance through use of strategic and tactical approaches, motivational coaching, and training, increasing member efficiency and performance of 15% minimum.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely, within 72 hours minimum.
• Exercised good judgment and decision-making in escalating concerns and resolving issues and following up every 24 to 72 hours.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Prioritized and organized tasks to efficiently accomplish service goals, matching SLA to 95%.

Richmond, British Columbia, CA

• Directed and supervised a team of 10 to 15 employees in daily operations, maintaining a good level of customer service.
• Reviewed completed work to verify consistency, quality, and conformance to help them to develop self-confidence and efficiency.
• Evaluated employee performance through periodic (monthly and yearly) reviews and documented results and keeping a regular reviewing and making sure they ameliorate themselves.
• Established and enforced clear goals to keep employees working collaboratively, to bring a better team spirit.
• Organized special events such as company lunch/breakfast for employees, offering a better social environment.

Richmond, British Columbia, CA

• Provided bilingual (French/English) Help Desk Support of Claim Management software applications.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements, providing a good service experience for customers.
• Assisted with customer requests and answered questions to increase satisfaction, receiving good feedback.
• Demonstrated strong telephone etiquette, effectively handling difficult calls, enhancing team members self-confidence.
• Performed efficient and fast technical support and troubleshoot methods to allow customer to work back as soon as possible with the software.

Delta, BC, CA

• Provided bilingual (French/English) Help Desk services/operational support of provincial-level government internal applications / Help Desk Support of Claim Management software applications.
• Identified needs of customers promptly and efficiently, providing better time resolution for customers’ issue/request.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day, maintaining a good level of service and KPIs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations, offering them a good experience of customer service.

Vancouver, British Columbia, CA

Helping in site survey and advising in interior planning for a new service centre in Surrey, vancouver area.Advising in the new interior planning of the existing centre on East Broadway Avenue.

• Drafted plans and detailed drawings for structures, installations and construction projects with accuracy
• Received and reviewed details from design professionals to determine precise measurements for drawing preparation, to be readable and by all stakeholders
• Finished and duplicated drawings and documentation packages using blueprinting, photography and other duplicating methods, making sure there were clear and detailed, and respecting standard drawings

• Designed and outlined computerized floor plans for a fiber optic installation and implementation in several buildings for an internet service provider.
• Maintained records of all drawings produced including revisions and updates, making sure they could be used by stakeholders at any time.
• Realized detailed drawings from sketches, notes and verbal instructions using CAD software, reproducing those accordingly.

• Utilized 3D modeling, texture, and mapping to create graphics and visual effects for better approach/understand for customer.
• Completed research on key project concepts for accurate 3D rendering to make them as realistic as possible.
• Used Google SketchUp to create realistic characters with full range of emotions and movement for better rendering.

• Used Google SketchUp to create realistic illustrations of completed constructions
• Controlled light, texture and shadows to create lifelike characters, as it could be in reality
• Created realistic textures, lighting, and materials for a variety of projects

• Reviewed drawings, specifications, and engineering data to verify conformance to design concepts for getting client's approval.
• Calculated area dimensions from scale drawings ensuring compliance with applicable building codes.
• Supervised and coordinated activities of workers engaged in construction projects, making sure they were respecting the work schedule.

Master'S Degree, Architecture

Equivalent Of Master, Architecture