Vincent Sheets Email & Phone Number

Frisco, Tx, Us

Dallas/Fort Worth Area

Contingency Planning: Assess the company, including Information Technology to identify and categorize impacts to business processes enterprise wide.Develop business continuity (BC) solutions & strategies as well as detail steps to continue the business process if it is interrupted.Provide documentation, reports and training on BC Planning and ensure the BC program meets state and federal guidelinesDisaster Recovery: Identify business requirements for Disaster Recovery for hosted and internal applications. Work with Information Technology (IT) teams to review requirements and build acceptable Disaster Recovery strategies, ensuring business continuity of mission critical processes.Develop and implement Disaster Recovery Planning process with IT Teams and provide leadership and coordination in developing disaster recovery exercises to meet regulatory requirementsGovernance Reporting: Design, implement and monitor a scalable and flexible reporting infrastructure that measures performance standards, adherence and effectiveness of all IT GRC related policies and processes.Third Party Vendor Management – Partner with 3rd party vendors that have been deemed critical to the company and assess their business continuity program elements to ensure they are able to meet the business requirements during a disaster.Crisis Management – Identify organization to respond to unplanned or planned events.Build out roles and responsibilities for the Crisis Management (CM) teams.Develop a CM Plan that provide role based actions, coordination with business leaders and communications to all audience types.Build out realistic exercises and training to equip the company to respond quickly to any event.Ensure Compliance – Team with Internal Audit and outside state & federal organizations to provide the necessary documentation to validate compliance.

Plano, Tx

Direct the service management and end-user experience agile product teams for Capital One Auto Finance.Leader of the Service Management Office improving the incident, change, event and problem management processes using ITIL principles and frameworks resulting in decreased number of incidents and problems for our customers and increased visibility into our system health and change requests for better release management.Product owner of service management engineering team responsible for building operational applications in the cloud to revolutionize how sales and servicing teams accomplish their day-to-day activities.Manage a specialized software engineering team focused on AWS custom-built products that increase the productivity of our internal associates with a world class experience. Manage an end-user services team whose focus is ensuring workstations, productivity applications, peripherals and mobile solutions meet business unit requirements, escalations are handled properly, reinforce proper training and usage of the applications and solve for any deficiency that impedes the end-user.Lead local problem management office (PMO) and associate technology team tasked with analyzing, troubleshooting, and resolving technology based end-user system and application root cause issues eliminating customer-impacting incidents.

Led Originations, Servicing and Business Intelligence platforms for key line of business.Managed all platform systems for key line of business responsible for availability and performance.Performed all necessary non-functional requirement changes to key platforms to ensure that systems were resilient, secure, scalable and always-on.Led an escalated production support team responsible for resolving core application issues to reduce or eliminate impact to each business unit when incidents occur.

Plano, Tx

Built and led platform support team responsible for Ab Initio ETL environment for operational and analytical reporting; led Business Objects reporting environment sitting on top of SQL, Oracle and Teradata databases.Managed local and enterprise SAS environments supporting credit policy and strategic reporting and analysis, including local and enterprise SAS migrations for increased performance and decommission of out-of-life systems; led Business Objects upgrades and migration to enterprise reporting venue.

Irving, Tx

M.S., Management Information Systems

B.B.A., Management Information Systems