Vincent Smith, Pcc Email and Phone Number
Vincent Smith, Pcc work email
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Vincent Smith, Pcc personal email
I solve unique challenges in unique ways.I focus on the well-being of the people, so the people can focus on coming together and delivering results.I'm a compassionate and highly intuitive person working to build bridges, awareness, relationships, and connection, in everything I do, leading to leaps forward in programs and individuals.I bring 25 years experience in technology at Fortune 500 companies including Meta, Airbnb, Linkedin and Cisco Systems, spanning many different roles and functions including Engineer, Sr. Operations Manager, Sr Program Manager and Chief of Staff across Support, Product, Operations and Design. In each, focused on bringing people together, developing psychological safety and building up process, to solve complex novel or intractable challenges, while working across diverse teams, companies and cultures around the world.I bring 10+ years experience as a coach and mentor, working with individuals, to cultivate and accelerate self awareness, explore and overcome vulnerabilities, build resilience, and develop authenticity, with a uniquely compassionate, highly intuitive, insightful, and contextual approach of discovery and feedback. I hold the International Coaching Federation (ICF) Professional Certified Coach (PCC) certification, considered the gold standard for coaching, With a unique perspective and focus on the people:I'm an expert at uncovering and untangling the complexity of human interactions, vulnerability, and emotion, I focus on creating a psychologically safe, inclusive, and collaborative environment by identifying and resolving challenges with interpersonal dynamics, culture, communication styles, unspoken assumptions and conflict, systemic and process challenges, ensuring success in complex and ambiguous environments.I seek to understand and meet people where they are.I develop psychological safety and address vulnerabilities across the team.I build light process and tailor my approach so I can reconcile system dynamics, people, culture and objectives in complex, nuanced, ambiguous environments.I influence and guide, I leverage the expertise in the room, facilitate the right dialog and move the effort forward. I'm focused on uncovering, adapting and transforming interpersonal dynamics, culture, communication styles, unspoken assumptions and conflict, systemic challenges and opportunities. I connect the dots, develop creative solutions and deliver results where others have struggled.I deliver results where there is no playbook, progress is elusive or a new approach is required.
Quantum Leap Coaching
View- Website:
- quantum-leap-coaching.com
- Employees:
- 8
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Performance Coach - Building Performance Through Self-Discovery, Authenticity And Awareness.Quantum Leap CoachingTulare, Ca, Us
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Clarity Coach - Building Authenticity Through Accelerated Self Discovery, Awareness And Action.Quantum Leap Coaching Sep 2014 - PresentWorking with individuals, to cultivate and accelerate self awareness, explore and overcome vulnerabilities, build resilience, and develop acceptance for the authentic self, with a uniquely compassionate, highly intuitive and insightful approach of discovery and feedback.
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Founding Member Of The Changing Work CollectiveChanging Work Jul 2023 - PresentSan Jose, California, UsFounding Member of the Changing Work Collective. Program Manager and co-author of our collaborative books.Changing Work is focused on codifying and sharing conscious business practices that help organizations and individuals thrive. It’s a community and movement of like minded people dedicated to creating humane, conscious, and nurturing work environments.Join me at: Changingwork.org -
Sr. Program Manager - Special ProjectsMeta Feb 2021 - Jan 2023Menlo Park, Ca, UsDeveloped a novel approach to app level coordination, alignment and decision making. In a highly complex, ambiguous and self-organizing environment, diagnosed, designed and implemented a new model for surfacing alignment gaps, connecting project teams with experts and leadership, driving end to end accountability and improving overall app design coordination. The new model established a shift in culture and operating models, merged independent counsels, processes and objectives into an efficient new workflow.Stood up early-stage programs, delivering lightweight, tailor-made processes and tools, keeping the team nimble and successful in a fast moving, highly iterative culture. Quickly ramped on initiative objectives and current state, implicit team dynamics and micro-cultures, built relationships and identified patterns limiting progress. Established new operating strategies, communication processes, work and alignment frameworks, accelerating program wide coordination and design deliverables. -
Sr. Program ManagerAirbnb Nov 2019 - Jul 2020San Francisco, Ca, UsEstablished operational efficiency by simplifying a complex organizational structure, resulting in a more connected and engaged working team, more productive decision making and accelerated product delivery. Overcame elusive, conflicting objectives, developed missing measures of success, streamlined communications, built cross functional alignment and drove greater focus across internal CS tools development and deployment including a new global channel rollout (chat), new feature development and deployment (co-browse), new program definition and development and contributions toward organizational scalability. -
Sr. Strategic Programs ManagerLinkedin Oct 2013 - Oct 2019Sunnyvale, Ca, UsTransformed an Executive level concept into a $3M funded program by pulling together a team of volunteers, integrating the corporate culture of agility and constant change, bridging gaps in functional knowledge, communication style, priorities and culture across the working team and all levels and functions of stakeholders, facilitating and tailoring communications for each unique group’s needs, and integrating iterative feedback cycles to collaboratively build the program. Overcame unprecedented product launch complexity to ensure support success, ramping 700 agents on a product changing daily, that would impact 400 Million users. Translated information overload and constant product change into a new model for support agent readiness, transitioned the working group into a tiger team, crafted a new engagement process and coordinated a new hands-on learning experience delivering the highest level of support team engagement and readiness to date. Moved product development team from frustrated to accelerated. Diagnosed product delays and Engineering team frustrations, assessed and integrated leadership objectives, corporate culture, team dynamics and individual personalities into a custom agile process balancing effectiveness and agility, aligned leadership and engineering and established effective communication while accelerating product development and quality. -
Sr. Manager, Global Customer Service ProgramsNetapp Oct 2011 - Oct 2013San Jose, California, UsAdvanced service offering from ‘at risk’ to top performer in 4 months. Evolved a culture of conflict, misunderstanding and disengagement into an aligned, collaborative and compliant partnership between Customer Service and Technical Support. Discovered a lack of data insights and analysis, developed reporting illustrating top areas of non-compliance leading to data-driven decision making, developed new communications, monitoring and enforcement processes. After years of conflict, moved cross functional process compliance from lowest performing (60%) to highest performing (90%).Accelerated product engagement, launch effectiveness and customer satisfaction by establishing a highly collaborative, engaged and effective partnership between product and customer service. Overcame resistance, built relationships with product leaders, diagnosed the misunderstanding between product development and product supportability, developed a shared vocabulary, collaboratively developed a new product knowledge transfer process and cadence moving support readiness from 4 weeks AFTER product launch to 2 weeks PRIOR. -
Program Manager - Cisco Entitlement Services & OperationsCisco Systems Sep 2007 - Oct 2011San Jose, Ca, UsDelivered a stalled Executive directive by transitioning confrontation into collaboration. Diagnosed an unspoken resistance and resentment to the top down directive defining the program – found that the senior team silently sought more influence into the design, decisions and deployment impacting their business areas. Built up interpersonal communication and trust, drove direct engagement of influencers, developed inclusive decision making and leveraged team domain experts. Partnered with IT/Engineering to translate business requirements and develop the system controls. Successfully delivered the $1M initiative globally on time and on budget in 6 months. -
Customer Education Operations ManagerXilinx, Inc. Jun 1997 - Aug 2007San Jose, Ca, UsResponsible for Customer Education Operations, logistics and systems, project management, systems support and staff management. Other Responsibilities included Customer Service Project and Systems Manager, Technical Trainer, Content Developer and Support Engineer. -
Network EngineerNasa - National Aeronautics And Space Administration Jun 1996 - Aug 1996Washington, Dc, UsTested and monitored new prototype Ethernet network planned for space vehicle upgrades. Researched and presented first impressions of a new programming language.Contributed to other current project work related to space vehicle networking.
Vincent Smith, Pcc Education Details
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Santa Clara UniversityManagement And Operations -
Crr GlobalOrganization And Relationship Systems Coach Training
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Co-Active Training Institute (Cti)Co-Active Coach Training Program
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California State University, FresnoComputer Hardware Engineering
Frequently Asked Questions about Vincent Smith, Pcc
What company does Vincent Smith, Pcc work for?
Vincent Smith, Pcc works for Quantum Leap Coaching
What is Vincent Smith, Pcc's role at the current company?
Vincent Smith, Pcc's current role is Performance Coach - Building performance through self-discovery, authenticity and awareness..
What is Vincent Smith, Pcc's email address?
Vincent Smith, Pcc's email address is vi****@****ing.com
What schools did Vincent Smith, Pcc attend?
Vincent Smith, Pcc attended Santa Clara University, Crr Global, Co-Active Training Institute (Cti), California State University, Fresno.
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