- Developing and implementing training strategies that support the overall learning and development goals of the organization.- Training was delivered to our global team in South Africa, Malaysia, Indonesia, the Philippines, the United States, Nigeria and the United Kingdom.- Plan, prepare and deliver full training programmes in line with business needs.Conducting needs assessments to determine the training requirements of individual learners and teams.- Collaborating with subject matter experts to design and deliver training programs that meet the specific needs of different audiences.- Creating engaging and interactive training materials, such as presentations, videos, and simulations, to support learning and retention.- Facilitating training sessions in various formats, including classroom-based training, online learning, and on-the-job coaching.- Evaluating the effectiveness of training programs through the use of assessments, surveys, and other feedback mechanisms.- Providing ongoing support and coaching to learners to help them apply new skills and knowledge in their work.- Building relationships with managers and other stakeholders to understand their learning and development needs and align training programs to meet these needs.- Staying current with the latest trends, best practices, and technologies in the field of learning and development, and incorporating these into training programs

Providing support to resolve complex financial crime issues and ensuring effective resolution for customers.Collaborating with internal stakeholders, such as OPS FinCrime, compliance and legal to resolve issues in line with policy. Investigating customer transactions and account security for signs of financial crime and preventing customers from being at riskEducating customers on best practices for preventing financial crime, such as implementing strong passwords and two-factor authentication.Building and maintaining positive relationships with customers to ensure their satisfaction and retention.Identifying customer needs and recommending products or services to meet those needs.Identifying customer pain points and providing feedback to improve the product or service.Keeping accurate records of customer interactions and tracking engagement.Analyzing customers and identifying trends to inform product or service development.Collaborating with other teams to ensure customer needs are being met and resolve issues.Mentoring colleagues and sharing knowledge and best practices.Providing prompt and efficient customer service to address customer inquiries and concerns.Mentoring colleagues and sharing knowledge and best practices.

- Compiling reports for clients and management by using data and visualising data- Visiting clients on a weekly basis to discuss their needs and to provide feedback to management- Ensuring the integrity, security, and availability of the organization’s data.- Managing user access and permissions for the client data reports.- Monitoring database performance and troubleshooting any issues that may arise.- Maintaining documentation for the organization’s databases and procedures.- Assisting with regular audits of data quality and accuracy.