As a highly skilled and dedicated Customer Care Representative at Lennar, I excel in professionally and promptly handling customer care requests, evaluating and prioritizing repair needs, and effectively scheduling trades to ensure timely completion. With a strong focus on homeowner satisfaction and attention to detail, I consistently maintained high standards of quality in all home repairs while actively engaging with homeowners during orientation walks. Possessing exceptional organizational and time management skills, along with a deep understanding of technical aspects of residential construction, I successfully analyze problems, determine optimal solutions, and produce desired outcomes. Additionally, my proficiency in Microsoft Word and Excel, coupled with excellent verbal and written communication skills, allows me to effectively communicate with all stakeholders and represent the company in a positive and professional manner.

Responsible for providing guidance, extensive support, and resources to families who are currently dealing with homelessness, substance abuse, mental health, and domestic violence issues. Responsible for completing a psychosocial assessment and further developing an appropriate treatment plan to support the family in achieving their goals, connecting the clients to needed services, and tracking their progress. Address client needs by providing necessary referrals, ensuring confidentiality, and providing efficient and client-centered service.

As an experienced Child Protective Investigations (CPI) Investigator, I played a crucial role in investigating reports of child abuse and neglect. Through meticulous interviews and information gathering, I assessed the validity of claims and determined the need for intervention. Considering both risk and safety factors, I recommended appropriate services to safeguard children and reduce the likelihood of future abuse or neglect. My unwavering commitment to child welfare was evident in my round-the-clock availability, ensuring prompt response and protection for vulnerable children.

• Supervising the everyday operations of programs and perform duties such as assessing new clients for initial levels of function and movement; majority of clients had mild to severe Multiple Sclerosis, another 30% of the clients ranged from 80-93 years of age.• Following up with staff and leadership to ensure assessments are fulfilling clients’ needs and expectations, evaluating the program's effectiveness.• Increasing community awareness, supporting program goals, developing plans, organizing events, and tracking budgets. • Responsible for program recruitment, registration of new members, organized materials and delivered trainings monthly for in-house team.• Gathered, analyzed and submitted monthly reports. Oversaw projects, which included anticipating potential obstacles. Created solutions and resolved obstacles so that when the program came to its point of completion, program goals were met and exceeded.