Vince Pane, Pmp Email & Phone Number

New York, NY, US

• Expertise in managing projects across various disciplines and complexities.
• Specialist in assisting businesses streamline operations and leverage existing personnel and assets.
• Providing support for sales, marketing strategy, and operations utilizing CRM systems including Salesforce & HubSpot
• Focus on forward-thinking technical development by researching and implementing software and hardware solutions.

• Paired with C-level Executives to identify and deliver full project roadmap for initiatives that strengthen all areas company business.
• Led the Project Management team to fluidly respond to evolving market opportunities and challenges.
• Shepherded cross departmental programs to solidify support from key stakeholders.
• Coordinated the implementation of all marketing and support email campaigns.
• Utilized eCommerce metrics to discern targeted areas of improvement.
• Served as a subject matter expert in Salesforce Marketing Cloud.

New York City Metropolitan Area

• Resolved critical issues and proactively initiate process improvements to optimize operations and enhance productivity.
• Launched irvinsimon.com and pictureday.com, completed successful Salesforce Marketing cloud project and led initiatives related to eCommerce platform development, website management, analytics, email marketing and.
• Drove marketing campaign development using analytics to maximize impact across B2B and Consumer marketing areas.
• Head Customer Care team by streamlining workflows, handling escalations, training staff and enhancing customer service.
• Exhibited expertise in the area of Content Creative Lead, including website, print marketing and email marketing assets.
• Led technical sales support for picture sales, provided floor management and managed staff communications and events.

• Ensured efficient operations of the department and handled various challenges of electronics repair.
• Demonstrated expertise in technical consulting for high profile customers while providing effective custom solutions.
• Assisted General Manager in satisfying customers who previously faced lackluster experiences within the Best Buy family.

• Responsible for the selection, training and scheduling of a staff of 25 elite electronics experts.
• Spearheaded improved performance throughout store to help store earn recognition as an “Achiever Store”.
• Assisted in creating policy, practices and training materials for a new national phone sales department.
• Recognized by the Board of Directors as a key innovator and earned status as a Microsoft Certified Professional.

• Conducted on-site assessment, solution design and staff training and traveled across NY to share best practices.
• Served as industry expert and single point of contact for small to medium businesses regarding IT needs.